Pizza Hut — Restaurant in New Roads

Mind you last week, I called to ask to make sure that they were open, because sometimes they aren't and was hung up on, but that's neither here nor there.

I ordered my pizza and clicked the button for curbside delivery because my ankle was broken. I waited 45 mins to make sure that my pizza would be ready when I arrived. I clicked on the button stating that I had arrived, while turning into the parking lot. I parked directly in front of the store, so that I could see everything that was going on. There was 1 female who was actually working and I could see group of, maybe 4 people standing in the back of the store. 15 mins pass, so I call, no one answers. By now, 4 customers have come and gone, I am still waiting. 10 mins later I call again. The girl who was, really the only person that I actually saw working (the counter and making pizzas) answers the phone. I tell her that my ankle was broken and I had chosen curbside delivery. She says that someone would be right out with my order. By then, a van parks next to me and a girl goes in. She orders, and maybe 15 mins later she comes out. I waved at her and the driver of the van. I tell them that my ankle was broken, give the girl my name and order information, and ask her to go in and pick up my family's dinner...she does. I feel that if I would not have ask someone else to walk in to get my pizza, I would have not gotten it when I did.

Please DO BETTER!! I could have gone anywhere else to get my food, but I chose your establishment. Please give your customers the same treatment that you...

I mean seriously reconsider if you are using debit here. My order was 15.32 and they charged me 18.38 twice then 15.32 the next day. The 18.38x2 was schemed because it didn’t show up on their report. Therefore they couldn’t return it to me but it’s showing on my bank account. I noticed the evening I was in there and was promised a refund that I never got. Went talk to the rep twice she said be patient. I called the hotline they promised a call between 1-3 business days that I never got. Called my bank after I seen locals complain about the same thing. My bank said ph have to initiate the refund. Finally got a call from a cell phone after going to the BBB. A lady said she is the gm and tending to my request and this is between me and the bank. Needless to say an apology was given and she understood and acknowledged their errors and declined every penny of my refund, a store credit and all that. DONT USE YOUR CREDIT...

Ordered food before I left my house, we went to the grocery store an everything! Got to oizza hut food still was not ready waited 15 mins. Lady tells me that they dont have the sauce for the noodles. ok fine not a big deal!! take it off the $60 they just spent for pizza! Finally get the food but she cant refund the pasta since it was the $7 deal or whatever asked if I wanted something else said no I wasnt waiting another hour with starving kids in the car!! Called I guess the manager this lady gone say either I had to get something else or refund everything pay again! Mind you it was not my card an I didnt have my wallet!! Long story short waited a hour for pizza, they failed to call an say that were out of something, an still didnt get the damn pizza!!! Since they supposely couldnt refund what THEY...