Bagel Boy — Restaurant in New York

tldr; Good bagels, incompetent back-end staff, poor customer service, and not safe-guarding customer information.

ETA: I ordered 18 multi-grain and 6 sesame and received 6 sesame, 13 whole wheat, 8 cinnamon raisin, and ZERO multi-grain. The staff couldn't even deliver the correct number or type of bagels ordered. Let me preface this by saying the only reason I buy at Bagel Boy is because they have a multigrain bagel that my mother loves and for years I've purchased them via their own online ordering platform two dozen at a time to bring to her on Long Island. I will no longer do so after the last two bad experiences.

In June, I pre-ordered nearly $60 in bagels for delivery at 9:25am the next morning (Sunday). When the order didn't arrive by 9:55am, I called the store inquiring about it only to be told they were out of the bagels I pre-ordered. 1. How does a bagel shop run out of pre-ordered bagels? and, 2. How do they not call the customer to inform them of this? Order canceled.

This morning I decided to call in the order to ensure they had the multigrain bagels and learned that you are no longer able to call in a delivery order - fair enough, in theory online ordering is more efficient as it frees up staff to do other things. I placed a $62 order for 2 dozen bagels and 3 egg sandwiches, yet 2 dozen bagels and 2 egg sandwiches arrived. Fine - I call the shop to inform them that a ($9) sandwich was missing and was told by the girl who answered the phone that she didn't know what the options were and I had to speak with a manager. The girl was apologetic, and nothing against her...but how does the staff not have the authority to correct a delivery error? When the time waiting hit 15 minutes I called from another mobile phone and guess who picked up? The manager, who replied that he was too busy to pick up the line I was still waiting on. Excuse me? Maybe you wouldn't be "too busy" to deal with a partially missing order if the staff didn't screw up orders to begin with.

So, the manager sends over the missing item - which the girl who answered should've been able to do in the first place. Of course, it's not exactly what was ordered. Turns out, one of the originally delivered sandwiches was also incorrect. And, get this, the "scrap" paper they wrote the missing sandwich on had another customer's name, address, and phone number on it!

So, not only can the staff not fulfill orders correctly, but the manager apparently does not safe-guard sensitive customer information.

Mistakes happen, but two experiences in a row is trending towards a pattern and not a...

Been a customer for over 10 years not for any other reason than convenience. No other spots in bay ridge offer the fresh bagels this place does. However when it comes to service I believe the employees are completely terrible and don’t fully grasp the difference between dealing with people outside vs people at work. I believe these people are extremely prejudice. This may go over many heads but if there are other people with the same experience, this is for them. I personally believe when it comes to people they don’t deem deserving of RESPECT based on their own prejudices they will deliberately give you a harder time. For example for the entirety of me funding them in exchange for terrible service I have had an abnormal amount of “wrong orders” either sent out to me for delivery or even in person orders, and it got to a point where I had to make the decision to not give them my money any longer because it seemed a bit too intentional. Now recently In the past six months I have had a friend order in person and they get the same treatment; wrong orders, having to go back and watch them remake it. I personally think it’s disgusting how in 2022 we still have people who are allowed to own/work at establishments that are not inclusive and further than that it’s even more disgusting and unprofessional to think that your personal prejudices come before your paying customers. All I noticed when going to this establishment was gossiping and bad service. They do not take pride in providing a pleasant experience or even pleasant meal. I will no longer be giving these people money for bad behavior. Hopefully the owner acknowledges this review and simply...

When walking in the door there is a nice flow around the drink and shopping coolers, then along the salad, prepping counter, deli counter to the register & out you go. It's a busy place, but plenty of staff to keep it flowing nicely. Plenty of snacks & yummy goodies stacked all along the square middle area too. They speak English & Spanish here. The bagels are NY style normal size & comparitive to other bagel shops. They have a freshly prepared variety of salads from, pasta, to tuna, potato & loads more to choose from. There's prepared chicken cutlets & other higher end type lunch options which I really like because most bagel shops aren't a full size deli like this one with really great meats to choose from. It's great when the whole family can come here & some want a breakfast sandwich, bagel w cream cheese, hoagie/ sub or Italian for lunch and someone else wants chicken for dinner too. There's something for everyone's taste. They have to go options just in case you want deli by the pound to prepare at home as well. Parking was a breeze as the pay parking stand is directly across the street & I found parking easily in seconds. $2 an hour minimum parking, pay by credit or app. I enjoyed my Toasted Onion Bagel w cream cheese & Lox prepared by the owner himself. Thank you! I look forward to stopping every time in this area. :) Highly...