Launch Family Entertainment Brooklyn — Attraction in New York

If I could give zero stars I would. I booked my daughter’s 10th birthday party here. The booking process was smooth. Once you book is when you get this email that shows pricing for guests:

1. Additional child jumping: $20
2. Additional adult (non-jumping): $10
3. Additional adult (jumping): $20 I call to clarify this because this wasn’t mentioned prior to the party being booked although I called. Pricing confirmed; adults can fill in for absent kids. This is how the experience went:
4. So a few of my guest arrived prior to my arrival and were charged although they were included in the count for guest at my party and the bill is supposed to be closed out of the end of the event. Staff reported that guest are charged because it’s up to 12 children and the adults would have to pay. I referenced the contract and the phone calls had however no resolve until the manager intervened having asked for one. Refund issued.
5. Per the contract it states the staging area time prior to the jump time. By definition staging area means a place where things are assembled prior to an event taking place. My guest personal belongings and birthday gifts were left at a table which I kept an eye on. After speaking to manager Steven to clarify why that was the case. His response was all over the place. First I was told they overbooked for parties that day. So I asked is this usually how parties go, guest and their belongings are left at random tables while the children jump. Steven stated no that’s not how it usually goes. Steven then stated well you’re only supposed to get the party room for 45 mins. I said so my guest are expected to eat pizza, sing happy birthday and exit the party room in 45 mins? Steven seemed unsure. So I asked as there are guest still in the party room that we were supposed to be in how long have they been there? Steven stated well they had the room longer because they booked a party and no one booked a party before them. So I asked is it first come first serve? Steven stated no. So then I stated please clarify what you’re stating because none of this makes sense. Steven then asked that I speak to manager Zef who’s in charge of party bookings. However, at the time Zef was on a phone call according to Steven but he’d bring her to me.
6. In complete disbelief of the way things were going I looked for manager Zef on my own. Ran into Zef by the trampolines. Zef stated a cage should’ve been offered to put our belongings in during the children’s jump time. I pulled up the contract and invoice which reflected none of that. Zef further stated that we’re only allowed 45 mins in the party room which was being mopped so that it could be clean for us. So then I inquired about what did they mean by staging area time in the contract. Zef stated that means the check in. I also inquired about the missed jumped time for the children. Zef stated it would be no way for them to get extra jump time as we’d have to occupy the party room for 45 mins. But perhaps they could add extra time on the end.
7. We head to the party room which the floors were still wet; slip and fall could’ve easily been the result of that. My guest helped decorate as fast as we could so that the children could eat pizza, sing happy birthday and enjoy the cake. Exactly 45 mins later staff came in stating that had to clean the room while providing the closing bill. Which manager Zef took off $150.00, gave 2 coupons for Panda Express, a free Launch Pass for the Birthday child and a green Launch cup.
8. We took our things and headed downstairs for the children to put back on their sneakers use the restroom and go.

Overall I wasn’t pleased. My time was spent speaking to management vs enjoying my child and our guest. I took a chance to support another business coming into Brooklyn altho Urban Air is also in Brooklyn. Which we have memberships for and celebrated my child’s 8th birthday there. Will I book another party/ever visit Launch Brooklyn? Chances are slim to never. Launch Brooklyn good luck.

FYI the contract was available during all communication...

It was a blast here had fun with gabby/this review of 5 stars initially was an error. My son made that review after he was instructed by a worker in launch to make because they showed him and his friends how to get free ice cream during his birthday party. I actually sent a complaint to corporate about my experience the next day and still have not heard back from them and will not patronize them ever again. Don’t take your kids there. Around 5 people in my parents left bleeding or with skin scrapes to the white meat from the slide and basketball area. I arrived to my party room which was bare with no decorations and hot. A bare ice cream cake no writing. We had to ask for a cake topper. I had to ask for arcade cards. My host was constantly missing. The kids went to do the unlimited virtual reality and was told to come back. This was after party as per instructions. Some of my guest who arrived after we checked in didn’t get all wristbands I had to take them down to get other bands. Some of the staff when I asked for bandages and explained the injuries to my kids and an adult did not show any care. This was suppose to be an A-list party and the get an F. Maybe a D- because my son said he had fun. Go to urban air...

Yesterday at this venue I observed what appeared to be two older men quietly taking close-up photos of young girls, one seemingly keeping his camera hidden. There was no signage about photography and no parental consent, which immediately alarmed many of us.

When parents raised concerns, managers said they weren’t sure where the photographers came from—“possibly booked by headquarters”—and eventually asked them to leave without checking or securing the images already taken. In attempt to ‘handle’ angry parents staff flagged a blanket photography clause in the venue’s terms and conditions, but relying on fine print while providing no visible notice feels underhand and raises serious questions about child safety and privacy.

If this truly was a professional marketing shoot as some staff suggested, why was there no signage, no parent notification at check-in, and no professional setup such as lighting or equipment?

In my view, a children’s play space that allows potential strangers to photograph kids without verification or transparency—and then hides behind vague policies—fails its duty of care and cannot be considered safe until clear rules, visible signage, and immediate enforcement...