Burger King — Restaurant in New York

I typically don’t write reviews, but when the experience is memorable for the wrong reasons, I feel almost morally obligated to contribute to the collective database of public awareness. On Sunday, June 1st, around 5 PM, my husband and I stopped by this Burger King location to pick up a mobile order. As we entered, my husband casually said, “Is there a bathroom?” to me, not to the staff. And yet, one of the two employees behind the counter (both appeared to be of South Asian descent) took it upon himself to loudly and sarcastically declare to his colleague, but clearly for our benefit, that the bathroom is only for paying customers. Interesting. We hadn’t spoken to them yet. We hadn’t even approached the counter. And more importantly, we had placed an order — hence, the whole purpose of our visit. This premature performance, let’s call it a misplaced attempt at authority, said more about them than it did about us. I imagine working indoors on a summer Sunday while others enjoy the sunshine must ignite certain internal frustrations. Still, projecting those frustrations onto customers with passive-aggressive sarcasm isn’t exactly a step toward emotional growth or basic professionalism. For the record, once my husband actually showed the order number and politely asked for the bathroom, they did hand over the key. But the damage had already been done. What made the situation more unpleasant was watching another man walk in right after. Someone who didn’t even acknowledge the counter, didn’t buy anything, and simply asked for the restroom. No sarcasm. No snide remarks. Just a quiet, neutral response. That contrast didn’t go unnoticed. Was it discrimination? I can’t say for sure. But the inconsistency was telling. And frankly, it left a bad taste — far worse than anything on the menu. Also worth noting, the restaurant was far from clean. Rather than rehearsing one-liners worthy of a high school cafeteria, perhaps the staff could focus on maintaining a basic standard of hygiene. A mop would’ve done more for customer satisfaction than any snarky...

DO NOT COME TO THIS BK LOCATION

This was my 1st and will be my last trip to this BK joint. Horrible crew including the manager as well.

Me and my family were trying to claim our TMOBILE Tuesday - free whopper/impossible whopper via the BK mobile app for drive through pick-up. When I pulled up the drive through window, I waited for 5 minutes and no one attended me until I honked. When we provided the staff (Nadeen) our order numbers, he said we have to purchase something in order to get the free whoppers. Even though I explained to him it’s no purchase required and we have the voucher to validate this as well as we have receipts for our orders, he said no we have to purchase something and he made excuses that their system won’t take our orders until we make a purchase. That didn’t make any sense at all because we have the mobile order receipts with our order numbers that clearly says our order for the free whopper. We had shown him on our phones but he still insisted us to make a purchase then we can have the free whopper. Knowing he didn’t want to cooperate, we asked to speak to his manager. His manager came and asked us to do the same thing and when we tried to explain again he told us to make the purchase to get the free whopper or move aside to take care of the other customers behind us. We are customers too and we obviously got mistreated and they care less. Our orders never got fulfilled.

We reported this incident to corporate and hopefully they will follow up on this so that it wouldn’t happen to...

Burger King Nearly empty at 12:22.

Went to the cash register and cashier person standing by the side on her phone ignoring me. Then she finally finished what she was doing on the phone and finally looked up.

Ordered, and used a credit card. Before the receipt even printed, she bolted off to prepare the food. Then she started shouting 83, who's 83, 83. I looked around. And then suspected... That's probably me, but she never gave me my receipt. How would I know what number I am. I reached over and grabbed the receipt from the machine and looked at it. Yup, that's me. So I said to her, you never gave me the receipt. (to let her know that's why I had no idea I was 83). She rudely and stupidly replied "because I went to prepare your food. (and if I'm the only one who she just took the order from, and only one standing there, and didn't give me receipt, couldn't she have just handed the food to me? Why was she shouting the number?)

Also Didn't even ask me what soda I want. Just decided herself to get...