Chen's Garden — Restaurant in New York

The amount of money my family has spent here is infuriating. We have been loyal customers since moving here 3 years ago. Literally never even bothered to try another place and ordered from Chen's almost once every week. The way I was treated by staff today as a result of their poor business mistakes (everyone makes mistakes, but the way you handle them is what is important) tells me all I need to know about how I will spend my money going forward. When you are over 30 minutes late with a scheduled order AND not answering your phones so the delivery company cancels your order, the restaurant gets mad when their driver delivers to us anyway? I'm not sure what you'd do with returned food and that's something I'm questioning about this place now too, but to know that that's what you'd prefer to do with cold, soggy food, rather than making it right tells me everything I need to know to determine where business will go to going forward. I've always done delivery from here and only picked up in person about 2 times in the past. Those two times were unpleasant experiences from staff working there. Like, when you walk in, say hi? Look up? Respond to the person saying hello as they walk in? IDK, maybe that's just me lol. I let that slide because I tend to give the benefit of the doubt. Tonight, I realized I was right and should not have given the benefit of the doubt. These people are not worthy of my business. I will NOT support nasty people. Do yourself a favor and find a place that is built upon good people. It matters cuz they will do you dirty eventually.

Side note: I won’t miss the disgusting delivery driver BANGING on my windows and door like a lunatic when the instructions are ALWAYS to call upon arrival. They are classless and...

My wife and I ordered food for delivery and specifically asked for NO starch in the food.After an hour and 15 min the food finally comes I open up my food and the shrimp are all coated with STARCH .I try calling and nothing but busy signal. So at this point I have to get into my car and drive there. kind of defeats the purpose of a delivery and a tip on top of that. When I get the I show them the food all coated and the invoice that says no starch and they try lying to me saying when they wash it they coat it. That’s BULL they made a mistake and didn’t own up to it . I asked them to make me another one without and they looked at me like I was crazy and they only make it that way . So I had to ask for a refund and left hungry and very pissed. I will never go back BE AWARE OF THIS PLACE IF TOU HAVE A FOOD ALLERGY THEY WILL MAKE THE FOOD THE...

Gotta love chens garden Great food ,decent prices ,Free dumplings with my order ,super fast and new staff after covid shutdown is polite and respectful to customers!

Recently,they made a dish a bit diffrent due to complaints from customers "crispy pan fried noodles inside with the sauce " (normally they put it on outside to keep them crispy ), anyways called them to let them know to note the account because we order often ,told them it wasnt necessary to make new order that it was still delicious. ANYWAYS :They brought me crispy noodles anyway just because they said im good customer who orders alot . Small gestures like this keep me going back . This is how you do buisness and cutomers will always be grateful even if there's a hiccup . Thank you chens for delicious food at...