Dreamery — Restaurant in New York

DO NOT CONSIDER PURCHASING AN ICE CREAM CAKE FROM THIS COMPANY. I placed an order for an ice cream cake through the Dreamery website on 11/29/23, with the promise of it being available for pickup the next business day, Saturday 12/2/23, at 12 pm. Despite the Dreamery site indicating closure until Spring 2024, I assumed they were still accepting cake orders and allowing pickups on Saturdays, given the online payment option and the next available pickup date.

Upon arriving at the store at 12 pm on Saturday (12/2), I discovered that Dreamery was closed. After checking Clementines (the sister store), the Dreamery, and texting with the baker, the employee informed me that the baker hadn't made the cake. Although they offered to have one ready by the next day, I couldn't wait as I was headed upstate to celebrate my birthday. Several employees assured me they would process a refund, but the manager intervened only after "overhearing" the conversation. It would have been more appropriate for him to intervene immediately, rather than the 20 minutes I was waiting for the girls to communicate with the bakers while they were dealing with a busy store.

The manager informed me that I should never have been allowed to place a cake order because the Dreamery store was closed for the season. He even said he had to close the section of the site that allows you to place orders. He claimed he would refund me within 15 minutes (once he "figured out how to do that"), but to my dismay, I never received the refund. Disheartened and frustrated by the entire situation, I chose not to engage with them further due to perceived incompetence.

Subsequently, I initiated a dispute with Afterpay, and Dreamery responded by asserting the validity of the charge. First, if they have been able to figure out how to counter my dispute, why haven't they figured out how to refund me? Secondly, if, indeed, Dreamery does not accept cake orders during their closed season, why did they counter the dispute? Upon checking their website today, I discovered that they hadn't removed the cake ordering option, contradicting the manager's claim. It appears the manager provided an excuse for their failure, and despite continuous disappointment, I have yet to receive the $81 refund.

After dedicating a significant amount of time to visit the store, dispute the charge, and now compose this review in the hope of a resolution, it's disheartening to have encountered such a disappointing experience. I have waited for seven years to find a vegan ice cream cake for my birthday, only to be met with this. What a shame. I hope I will not have to take time to go to the store to get...

Review from Fall 2023: It's an okay vegan dessert shop. It's nice to stop by if you're in the area. Improvements can be made in terms of the ice cream and soft serve texture. They need stronger, more decadent flavors. The graham cracker for the ice cream sandwiches was too hard and dry even after adding ice cream. The customer service could be a bit more upbeat. Every time I visited there was a different employee that did not look like she wanted to be there. I hope they were getting treated well. My overall experience (food and service)...

I can’t wait to go back to try more of their flavors!! We ordered the vanilla soft serve ice cream. The thing I liked about the ice cream is that although the ice cream we got was coconut based, it wasn’t an overpowering taste of coconut that comes with a lot of other vegan ice-creams. Another pro about Dreamery BK is that all of the ice-cream isn’t coconut based. They have oat based and cashew based ice-cream, so if you have preferences, this...