I REALLY wanted to like this place, especially because it’s a black owned business in brooklyn, and every time I see it on Caviar I want to order.
Visited yesterday and ordered two drinks with some fries (because of Cuomo’s new regulation) while we waited for our friends to join us.
Frozen watermelon/tequila drink was great, so were the fries.
When our friends joined we ordered the fried calamari/fish/shrimp, the broccoli, a lobster club w/fries, and two crab cakes and some more drinks.
When our food arrived they had forgotten the lobster club (my meal) entirely so I had to run back in and alert them, no big deal.
Tried to the broccoli while I waited for my food and it was just bland, and one of our friends complained the whiting tasted overly fishy, which is usually a sign of the fish not being as fresh as could be.
The server sent out my lobster club and this time I noticed the fries which were really good earlier were now severely undercooked. So I politely let them know and they took the meal away and returned it back to me 5 minutes later with fully cooked fries (albeit not seasoned as well as our first serving - rushing).
I bit into my sandwich and realized there was no bacon.
So again I headed back indoors to say hey, my club has no bacon, no need to remake it, please just send out some bacon.
I got bacon that was both really chewy and burnt in other sections, so my guess is it was made earlier in the day and reheated.
The lobster club itself had a few pieces of lobster shell inside of it so I couldn’t even finish the sandwich. I just picked the lobster out and tossed the sandwich.
The drinks were good though and outside of the fishy whiting and my meal just getting mangled everyone was having a good time so we ordered a 3rd round of drinks which had been delicious up until this point.
This round the frozen drinks had clearly sold through well and this batch was clearly not ready. The drinks arrived watery and melted into a syrupy elixir in a few minutes.
Look, any kitchen could have a bad day or mess up a meal, but this is quality control.
How do you even get shell pieces into a lobster roll? That has NEVER happened to me before.
I REALLY REALLY wanted to like this place, but I’ll need to stick to CrabbyShack when I’m in the neighborhood and looking for seafood. This...
Read moreI just had brunch at this establishment, The Absolute Worst! My fiance and I have a tradition to have brunch every Sunday and today we chose this establishment. Our serve for today was a young lady by the name of Lea D. She's a pretty dark shin African-American woman with a low cut caesar much like myself. So for starters I ordered the Brioche Toast with a Brownstone Punch, and he ordered the Brooklyn Wings. For our main brunch entree, I had the whole lump crab cake Benedict, and my fiance had the Long Island Whiting Sandwich with a side of Sauteed Kale. Well shortly after putting our order in that when everything went haywire. A four-top sat down not too long after we put our order in. First I had to get up out my seat and go find Lea D to request another drink. Next, the four top that was seated after us food came out first and two of them had ordered the steak and eggs. At that time Lea D was just bringing me the drink that I had to go and ask her for. I asked Lea D what exactly happened to the order of food that we had placed before the four top, she responded and said: ” I will go and check”. Well, she left and never came back, no seriously she never came back. One of the food runners brought us our food and Lea D was nowhere around. I checked my food before the food runner left and guess what!!!! I didn't even have the whole lump crab cake and my fiance didn't receive his sauteed kale. Well, I went and asked to speak to the manager. I didn't manage to get his name but he was very nice and he also took off our brunch entrees. The madness didn't stop there, Lea D never returned to check on our table and she had her other co-workers doing her job. They brought us our check but never asked us if he needed any to go boxes or anything..... Let me say this I totally understand the difference when a server messes up on a table and when the kitchen is at fault. Either way, the server is still supposed to come and speak to the guest at that table and say something. Lea D did not at any time come to say anything or see if there was anything that she could do to accommodate her customers. I wish this establishment well because although it was not my first time it is most...
Read moreIf I could give this place 0 stars I would. I drove 40 minutes to come here for my husband’s birthday. We were the only customers and my waitress/waiter gave such terrible service. They were not friendly at all, very dismissive and I am super friendly and nice to people who work in customer service because I’ve worked customer service for 16 years. After we order just appetizers they asked for one menu and said they’ll leave us with one so we can figure out our entree. Then everyone they brought something over to us like the food, drinks napkins we always said thank you and not once did they say your welcome. I ordered chicken tenders and fries for my daughter the tenders weren’t real chicken they were frozen chicken tenders fake meat!!! The pasta was hard I had to walk and go find the waitress/waiter to tell her it was hard and she offered to take it back and get me Something else after I apologized as if I made them she took the pasta back and I said to please give me 2 minutes to figure out what I want in place of the pasta and she said sure and she NEVER came back to ask what I wanted instead she stood by the door taking on the phone with her air pod in her ear super unprofessional, after about 10 minutes of her not coming back we decided we wanted to leave so I went myself and grabbed to go trays because she never came back and as I was grabbing it she stood there staring me down so I waved her “hi” and she came over but she seemed very uninterested in giving good or any service at all. It sucked that I drove 40 minutes to get an experience like that. I most definitely won’t be returning. The Mac and cheese tasted like boxed Mac and cheese and the wings were soggy not...
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