Dunkin' — Restaurant in New York

During this evening,tonight February 23rd 2019. My mother and I stop by Dunkin Donuts in City Island around 6 to 7pm and we wanted to thank for this nice kind gentleman white,tall Caucasian who lives here in City island in front of the nautical museum and he works at Dunkin Donuts.He was such a gentleman very kind ,very professional, he helped us, he gave his options and choices and we are very grateful and we want to give him a perfect a super perfect because nice people like him deserve a good rating for the business and his high quality of service, like my mother said right now ,I'm enjoying this donut with a nice cold glass of milk. He deserve an A plus plus plus plus. We don't know his name but this fine gentleman was doing his job by treating us like royalty with great respect ,good treatment as customers and the place leaving at sparkless during his last shift and closing the shop tonight. Once again ,my mother and I we wanted to say thank you in behalf of my mom and we thank you very very much for your kindness and how well you treat us carrying a lot for the customer.I hope Dunkin Donuts keep you and promote you in a good position of job, you deserve it and thank you again for your kindness and your wonderful service. We will be back for more donuts. God bless you. Sincerely Mrs. Josephine Martinez A mill (Mom) and Mr. Rafael Martinez...

SEE UPDATE Great staff, usually clean, not long wait times. Although City Island doesn't generally welcome national businesses, most of us are glad Dunkin Donuts is here.

UPDATE Star drop from 5 to 3

Ownership and management has changed, and quality is beginning to decline. Employees have been closing the store earlier than advertised (at 4:00 pm). My girlfriend actually had the door shut in her face on 1/13/21 at 4:25(ish). Service is MUCH less friendly, no smiles or kind comments here anymore. Store cleaning has slowed down, with noticeably more dust and floor dirt accumulated. Doughnuts mostly sold out, daily, by 1 p.m. (or just no longer being prepared). Espresso is burned 100% of the time. I understand Covid impacts us all, but if I'm paying the same amount of money, I expect, at least, the same level of care, service and quality. ORDERS ALWAYS WRONG.

UPDATE 2

3 to 4 stars

Someone was listening and changes are being made. Ordering accuracy is improving and staff friendliness is...

This is one of the cleanest Dunkin' Donuts in the Pelham Bay area. It is the only location on City Island. As soon as you drive over the bridge and pull onto the island, look to your left immediately or you will pass it right by. I stopped by there yesterday but my friend went in while I waited in the car. I asked him to get me a Matcha Latte and he came out with an iced pink-ish looking drink for himself. I was VERY curious as to what it was and it turns out they have a new (or a hidden gem) flavor: Red Velvet - and it was AAAAMAZING!! It was so good that I couldn't help but drink about half of his. Now I am a sweetened/sugar fan all the way, but I have one important tip for this location - act like you want a lot less sugar than you actually do because the girl that works there makes everything way too sweet. I actually had to throw out a latte last week because it was too sweet. And like I said, I'm a sugar fan all the way but she puts...