Dunkin' — Restaurant in New York

This is the best Dunkin Donuts I've been to in my life. I bought some food next door and had no place to sit. I noticed there was seating at this Dunkin and remembered I had enough points for a free beverage. I went in and there were two gentlemen on shift. A younger one and an older one. The younger one was very diligent in mopping the floor. As I was checking out with my free drink and a donut I wanted, the older man noticed something was off (as did I) with the order total. The young man came over and spoke to him in their common language that I didn't understand (not English) to help the older man understand what happened and what buttons to press on the register. The older man paid careful attention to the younger man's instruction. So after I paid, I made my way to sit down across from some young teenager. A high schooler. Before I made it to my seat, the younger employee told me to be careful as I walked back and not slip on the wet floor. I sat down waiting for my drink order. When I got up to get it and fetch a straw, the young man was all like "don't worry, step on through, I'll have this place spotless by the time we close." While I was eating, the man politely asked if the kid could pick up his backpack so he could clean under and around the area. He noticed there was a bat sticking out of the backpack and they got to chatting about what school he went to and position he played; offered some advice. When the kid was about to leave he wished him well and said good luck with high school (because of course...high school y'know). I continued eating my meal and a small child came in with his mother. Again he made sure to get their attention about the wet floor. The small child started taking slow almost tip toeing steps haha. Then another regular customer came in that was Hispanic...they had a small chat. The young employee was telling him that he wants to learn Spanish so he can better communicate with customers. I thought that was cool. As I sat there finishing up my meal, I thought to myself....with everything going on in the world...these two individuals were dead set on excelling on a singular work day. The young man wasn't worried about yesterday or tomorrow or next week, or next month. He was thinking about today and only today and how to make it the best work day for everyone. I could hear it in his voice. The dedication. The whole dichotomy of the two employees I found beautiful. This Dunkin Donuts is an important part of the community, without a doubt. I'm glad...

If I could put no star I would. The coffee is never right. The donuts and Muffins are old. I NEVER GET ANYTHING FRESH EVEN when I go at opening. Not going back. The only reason I go there cuz it's close. Guess I have to go out the way. CHECK YOUR COFFEE BEFORE YOU LEAVE!!!! I made the mistake of going back there again today February 15, 2019. What a mistake. 10 minutes for one Lottie. What a waste of employees. Update July 5, 2025. I figured why not try again. BIG MISTAKE!!! First of all, when you walk in and say good morning to these ladies, they don't even say it back. Secondly, I asked a lady for my coffee and if she could make it dark, very simple, to make it dark less half-and-half more coffee, she said, because I asked for half-and-half, that's why It's light. Wrong answer, I'm the customer. Then I looked add my coffee more, and there's something floating in it! I show it to the lady and all she tried to just pour it out until the piece came out of it and give me the same coffee back. I had to say to her. Don't you think you should make a fresh a cup of coffee? Since there was something floating in it that we both don't know what it is. She rolled her eyes at me and made the second cup of coffee.Talk about...

Horrible customer service horrible I used to go there all the time until one day I politely told the cashier I wanted a tea drink like with vanilla bean flavor are like a vanilla chai and I asked for a recommendation. I left the store and began to drink and realized the drink she made for me was a coffee drink . I returned to the store and politely said her recommendation was good but it has coffee. I told her I would pay for the next drink but out of courtesy expected a discount are a drink on the house like other Dunkin' Donuts do and business establishments. She charged me full price and said In a rude tone of voice " Its not my fault you didn't drink it . I am a loyal customer and will take my business to the other polite Dunkin' Donuts in my area . Don't go there they are not polite and stare at people unfriendly . They don't understand English and mess up the orders . The store is dirty and now they have a problem with homeless mental patients hanging out in there begging the customers for money . The most recent homeless person had bugs all over him yikes and I go there with my children . Never ever again will I...