Dunkin' — Restaurant in New York

I ordered a Boston Cream donut along with other things on the app. I arrived and picked up my order. When I was ready to eat my donut, I saw that it was a chocolate donut. I called. I told the woman 3 times what happened. She repeatedly asked me what time I wanted to pick up my order. She wasn’t understanding anything I was saying. I again told her that I did not want to place an order, and that they gave me the wrong donut. She then told me that they didn’t have Boston Cream. I told her I wanted a refund, and she told me to come back to the store. I returned to the store, and she told me that they couldn’t give me a refund because I ordered online. So, they refused to refund my money and I didn’t even get the donut I paid for. I returned the donut to them, and I left. They told me to call the customer service number on the receipt. There isn’t a customer service number on the receipt. I hate this location. Truly aggravating experience. Update: I completed a survey that the receipt had advertised on it. I was contacted within a day of that survey being complete. The district manager gave me a $5 coupon. I’m satisfied with that outcome. I really wish I hadn’t had to argue with the people in the shop...

When I arrived at the store and was looking at menu on the wall I decided to order the Lava Colada which is coconut and strawberry (As it clearly says on the wall) to share with my friend. When I got an orange and white looking drink and tasted it, there was Chamoy and Tajin in it. My friend is allergic to Chamoy and I was just happy they didn’t try it first. When I told the workers at the counter, two young(er) ladies, that they had made the wrong drink, they took it behind the wall and were scooping it out. I asked them to make a new one because my friend was allergic and they refused. I explicitly pointed to the sign where it said what the drink consisted of and they said I was incorrect. I asked again to remake it to what I actually paid for and they wouldn’t. By then, I was annoyed and walked out. I work in the same area of food and drink and I would never act like I was completely right when so obviously not like they did. Very rude for people who didn’t know what they were talking about. I just wanted what I had paid for and they were not willing to make up for their mistakes because of their arrogance/pride. I never write reviews but this encounter...

FALSE Advertising - I went in today and ask if they were honoring the free coffee deal for national coffee day. The staff member said no that was yesterday. I then continue to order a vanilla latte. As soon as I finish paying for I notice that they are advertising a free medium when you buy something. I said. You told me you were not doing this? She say oh yea but you have to buy something. I said. I just did she said oh you had to ask before. This is terrible customer service. She refused to honor and acted she did not understand English. She said no we can not do this after you pay. No manager in staff and I have better things to do than argue. Taking my business elsewhere. Fake...