Dunkin' — Restaurant in New York

This store typically understaffed, expect one person to be ringing people up, making drinks and food especially on weekends. One other reviewer mentioned a robbery - I was also there that day. I believe their frequent understaffing and lack of management presence those days made them a prime target of that. Anyhoo - If they’re ever well staffed consider it a treat. Staff is really cool here, never had a bad experience. Hot food menu is limited and mundane, pastries are typically fresh tasting, and the coffee can use a lot of work. Iced coffee often taste like water despite putting cream and flavor in it. Maybe management should do some quality control because coffee from other Dunkin’ Donuts don’t taste so bland. It’s like no matter the flavor iced coffee you buy it’s giving tap water. They gotta work on that! The concept of the place is nice in essence - tables with charger outlets so people can keep their devices on and connected while dinning in but because the neighborhood is full of savages who not use to anything nice they break the outlets so it’s not unusual to see staff occasionally remove those tables. Other than that the place is pretty sanitary, the savages can make a mess of the pick up counter a lot of the times but they do try to keep the area clean in-between serving. Overall decent spot, just don’t expect more than the...

I arrived in the store and ordered one large hot vanilla chai and two turkey bacons wraps. The tea was served after fifteen minutes waiting at the counter. I encountered about the rest of the order. One of the servers looked at me almost confused and then pointed to a male server who asked the female which one. He proceeded to make the order but left it on the counter and continued filling other orders. After an additional ten minutes I asked the female server is my food ready I have to go.?I was ignored . I said I need to get my money back . She told me that I’ll have to join the line again. In the meantime other servers are serving themselves food and going into the back room. I know the food was made but the male server left it on the counter and proceeded to serve other people who came after me. This is the most ghetto and unprofessional place I have ever visited. Surely the staff needs to be trained. This is my first and last visit. Dunkin’s are a...

Its new but looks dirty. Paper all over the floor . People hanging out eating outside food and staring at paying customers. I dont like it. Update: 2021 forget how terrible this place is and went in there 2 times. Each time the girls are so busy gossiping in Creole they mess up 50% of the orders! If you ask for iced coffee they give you hot. If you ask for a large, they give you a medium and don’t want to fix the order! Black ppl! My ppl! They are the worst eat customer service and should not deal with customers at...