Dunkin' — Restaurant in New York

Good morning, I encountered an issue with my recent in-store purchase at your establishment. Despite having made an online order earlier that did not go through due to the store's opening hours, I decided to visit the store and place an order in person. I ordered two coffees and was aware of the current promotion offering a free donut with each coffee purchase. However, when I requested the two free donuts, the cashier, Jaima, simply asked which donuts I would like without clarifying any conditions or restrictions. Upon reaching the payment stage, I noticed that the donuts had been added to my bill at their regular price. When I inquired about this discrepancy, Jaima informed me that the promotion was only applicable to online orders. This information was not communicated to me at any point during my interaction with her. Jaima's demeanor throughout the exchange was notably rude and disrespectful, exhibiting poor communication skills and a lack of customer service orientation. She became visibly upset and angry when I questioned the discrepancy, which resulted in her refunding my money. I would like to bring this matter to your attention and request that appropriate measures be taken to address the miscommunication regarding the promotion and to ensure that staff members, particularly Jaima, receive adequate training in customer service and effective communication. Thank you for your attention to...

This DD gets your order right more often than other DD locations in NYC. Also, the staff has way less turnover, they are a consistent team and I think that's another plus here because they will get to know you and anticipate your order.

The only reason to remove a star is the condition of the interior. Behind the DD counter, it looks clean and functional, but, the lobby you stand in is in bad shape with large holes in the wall, dusty shelves, and boxes hanging around.

The parking situation requires some patience. You can pull alongside the buidling, or you can park in the tiny parking lot but if you do, mind the incomming traffic because they...

Pathetic service Inattentive staff, both busy doing their orders in the back, when I asked is anybody home he rudely told me “ I’m doing my work” !! dude I get it u are paid to do your work but thats not how you treat a customer he could’ve said “ we will be with you shortly” or something

Now coming to he product - there were FRUIT FLiES on the donuts !!!!! I ordered a bagel twist n caramel latte- there was neither caramel nor sugar in the latte, wow, and I hit the highway so I only found out it was sans Caramel when I couldn’t even come back!!! Really bad experience-stay away...