El Campeon De Los Pollos — Restaurant in New York

I went here today and ordered the Pernil with plantains. The Pernil is roast pork. I usually get it with some skin. This place has some tables (maybe 6-8) which is nice. The line was a 10min wait but orderly, until you get to the register. I say that because after you order they just place your food on the counter and wait for the cashier to pick it up. She picked up and packed 3 wrong orders before she got the correct one. So the plantains were oily and not sweet and some of the pork pieces were dry. There were 6 people ahead of me and 3 ordered the pepper steak so if I return I will try this. Overall there is a place in the Bronx called Grand Valle on Jerome Ave that has EXCELLENT Pernil everyday. I wanted to find a place that wasn't 40min away and found this spot online when researching for Mothers Day it just popped up as an ad on yelp. I wasn't thrilled on the overall taste but it was good. It is close to home, has great reviews, a wide selection, courteous staff who speak English(communication is very important) and my huge portion was $7.40 with tax. I will definitely give it another try and hopefully you have a chance...

I have frequented this establishment many times because as others have said the food was good in the past. My one star is due to their poor customer service skills. Do not expect to be treated with respect by the cashier.

I ordered food for pickup on 07/01/19, which was Combo # 3 for $38. A relative picked it up in my place. The cashier told my relative that the cost of the food was $38. There was an error on my part for not giving the right information HOWEVER what the cashier proceeded to do is unacceptable. In a frustrated manner he went to look for a 'menu' to give to my relative. He shoved it in his face and told him to check the prices himself.

As someone who has ordered food from this restaurant an infinite amount of times I would expect at the very least a modicum of respect. I have also recommended this establishment to anyone that lives in the area. I don't care how busy the place is- there is no reason to talk down to a patron. This behavior is bad for business.

The sub par customer service skills that the workers exhibit along with the food [that has become mediocre at best] is...

They don't respect Americans with disabilities in their restaurant. This place used to be great idk what happened.Recently when I went to get food to go with my service 🐕‍🦺 dog because I'm an American with disabilities, I was met with disrespect, discrimination and was told to leave by management. The manager acted very rudely and asked me several times what a service dog was as if he didn't know and then after I defined what a service dog was. Then he asked me for the paperwork to prove that he was a service dog. So that means he knew what a service dog was. There was no reason to act that way over a service animal. It's not like it was a pet. I'm an American with disabilities who was discriminated against in this restaurant. Honestly I should press charges or sue these people for this cuz this is harassment. I was a frequent customer until all this happened. I'll probably never eat at this...