Elena's 43 Restaurant — Restaurant in New York

I’ve been to Elena 43 in Queens Village a few times before and usually had no issues, which is why this recent experience was so frustrating. I ordered the family combo with a whole rotisserie chicken and simply asked to swap the rice and beans for just French fries. I also requested to substitute the sweet plantains for green plantains nothing crazy, just a small preference change.

Instead of being met with understanding, the staff came off rude and unwilling to accommodate. It really threw me off, especially since I’ve ordered similar adjustments here before with no problem. As a local, I want to support neighborhood businesses, but it’s hard to do that when basic requests are met with attitude. And the wait time was very displeasing.

The food is good!, but the customer service this time? Really disappointing. I hope this was just a one off situation, but it definitely left...

Went there a few times the food is always amazing except the Deluxe Hamburger nothing deluxe about it. The yellow rice with beans is so good also the steaks and chicken best Spanish food I think I ever had. I believe every time I went to the restaurant the Spanish girls who work there dont seem like they care or pay much attention not good customer service. Also they do not deliver so one day i ordered some food i went to pick it up I got back home and they messed up the order. I called them back to tell them she claimed that was my order and it wasn't messed up she then hang up the phone on me. I called her back and asked why did you hang up her response was that I was finished talking. The food is great the women who work in the front taking orders are really disgusting you will see it when and if you go. If they work on customer service this place would be...

I had to run errands and got home late and starving, craving some Dominican pepper steak w/arroz con gondules. I looked on Yelp and found this place but I couldn't order through the app,I think bc it was too late so I went on Uber eats and was able to put an order in. I was thinking I'm probably gonna get some dry, hard rice because it's so late but took the chance bc I really wanted this. I was very pleasantly surprised, the rice was not dry at all but rather plump and moist, the pepper steak was fresh and delicious too! I also got 2 empanadas and dolce de leches cake, Everything was excellent, my husband shared my food and he also said it was delicious. So glad we found a good Dominican restaurant that delivers to our home, we'll definitely be ordering from...