Elsa La Reina Del Chicharron

I always order food from this restaurant, ever since I was a little girl. Today in freezing cold weather I called in advance to pick it up and the owner said they had a little time until they closed and I had to place my order in person. I told her there is no parking around for me to wait, I would pay with my card in advance and that the food would not be left there. She was completely nasty to me and said I had to come place the order. Mind you the order takes 20 minutes and There was still an hour and a half until closing time. I was 7 mins away so now I am currently sitting in my car, it’s so cold it’s not even heating up properly all because of this owners rules and no care for her customers and apparently her family because she said she wouldn’t even take an advanced order for her family, or her mother. She didn’t have to say all that. NYC here I am waiting in an illegal spot, just because of this terrible customer service. Also Elsa’s sweep your floors, cleanliness reflects upon your restaurant. If I get a ticket, it’s on you.