I'm a long time customer since 2004. I have refrained from writing this review for a very long time but I only see things getting worse. Fresh Direct has an excellent product line and used to be a top notch company. Now, I continually have problems with the meat department who cannot follow simple instructions such as standard pack or vacuum pack; None, Tie only, wrap in bacon and tie. Some times my roast is tied, sometimes it is not, and I never know how it will arrive. You need to fire the person or persons who run your meat department and hire someone who is capable and who can train employees properly to follow simple directions and oversee what they do. It is not that hard to follow an order and carry it out correctly when the options are as simple standard pack/vacuum pack and None, Tie, Wrapped in back and tie. I should not have to be aggravated when my order arrives for something so simple and rudimentary to meat packing.
Also, the change over to putting grass-fed and pastured meat on a styrofoam try wrapped in plastic wrap is abhorrent. It used to be properly wrapped in brown butcher's paper. If one is buying meat from the farm meat it is not only for the taste but because it has less toxins. Styrofoam and plastic wrap are not "Green" products!! Now the meat comes and is dripping and that makes a mess in the refrigerator. I never had this issue when you used proper butchers paper.
Lastly, your new website which is no longer new, is a diaster. It takes me three times as long to place an order now. It's not efficient. If I put something in my cart, I can't hit back and get back to where I was but have to go back to "For You" and start from the beginning. Also, you can't display all "your favorites" in one long running page where one can just easily scroll through but must constantly go back to "For You" then "Reorder Favorites-- view all" and then in short order I have to click on "Show More". Once I put something in the cart I have to go through this process all over again. In addition, you used to have a nice drop down "Direct from the Farm" where one could easily find all the beef, pork and lamb products. Now I have to put "grassfed beef" in the search bar and not all of your product line shows up, so I have to try multiple searches such as grassfed roast, grassfed steak, pastured meat etc. As an on-line vendor you should have a top of the line website, not an inefficient one that makes placing an order a huge chore.
After more than a year and half of problems with your meat department, I am actively looking for a new place to purchase my quality meat. I'm having to call customer service much too often. While they have always been courteous to me and have offered me excellent customer service, it's clear to me that under your new ownership "Fresh Direct" has changed for the worse and is no longer the quality operation it once was.
