Beatstro

The worst experience ever . I would never ever come back here again ! I should have known when my food came out literally 3 minutes after ordering , that something was off ..... Ordered chicken and Waffles , chicken was great , however the waffles on both myself and cousin plates were so freaking cold! Because I was hungry I did eat some . I informed the waiter that the waffles was cold and she did offer to get me more , however , I didn't want to wait again for food, therefore I told her it was fine . I asked her to inform the manager of this as it was unacceptable and to ensure that the next customers doesn't receive cold waffles . Myself not my cousin did not see her inform anyone, and because of that, I did ask to speak to the manger . A lady came , whom I really doubt was the manger but whatever. First off she was very condescending and showed little sympathy about the concern . I then said that , an establishment should be a little bit more sympathetic when a concern like this arises. She then stated that she could give a free shot or something due to the cold food. Me nor my cousin wanted a shot so we declined but we asked for a banana pudding as it was her birthday . The banana pudding was literally a piece of banana on the side of The cup ( yes just one piece and a cup full of whip cream . My cousin stated it was bitter and she couldn't eat it . I informed the manager she stated do we want cake. I informed her that I was good and didn't want to try any other food items in the establishment. I then asked her to just take my cousins waffle off the bill and I'll pay for mine and everything else and she agreed . Moments letter , a guy tells me to come to the front , the manger wants me . Get there she stated she can not take the waffle off because my cousin bit in it ! Aren't you the manger , how could you not take it off ? When you just said you could . Of course my cousin bit in her waffle . How else would she know it was cold , however they threw her entire plate of uneaten food out ( so I literally was charged for food that went in the trash ) She then stated that she could take 20 percent off the bill . So when I look at the bill I see 10 percent off the bill . I told her that the 10 percent doesn't match the 20 percent that was spoken of and advised I'm not okay with that . With an attitude she took the bill back from my hand and changed it to 20 percent and stated in Spanish something about money to some lady in the front that was working with her . I told her the money isn't the problem ! I've been to plenty of 5 star restaurants, this happens to be the cheapest establishment I've visited when it comes to brunch , however when you give cold food , expect a problem .

My cousin said her drink was good . The chicken was also good. Everything else was nasty ! The so called manger attitude was nasty and the next time you decide to speak Spanish , don't assume that a Black Woman can not understand what you say .

Do better!