Jewel Bagels — Restaurant in New York

I thought long and hard before writing this review, and have given this place many repeated chances and nothing has changed...

The customer service in this place is just terrible. And they always seem to be understaffed. Every time I go I'm thinking "this time will be better" but I'm constantly proven wrong. The food happens to be ok, but that's where it ends. Here are the issues:

Most times, my order has been wrong. Being that I take it to go, I don't even realize until I open it. When I order, I realize most customers who ordered after me have received their food. When I follow up, it turns out the fry cook forgot to start my order. (This happened 3 times, and each time it was the older white lady with the blonde hair taking my order.) I usually order the same thing every time I go, yet the prices seem to be different each time depending on who is working the register. This place used to be MUCH better staffed and customer service friendly when it was Bagel Boss. I see they kept the menu for the most part but dropped everything else. At times, I'm the next person up on line and still waiting 10+ minutes because they have 2 people working on orders and clearly doing the uber/doordash orders and not attending to the customers in the actual store. All this while the manager stands and watches this growing line from across the room. Again, it all goes back to customer service. The manager of Bagel Boss and Main St Bagels made sure the line is constantly moving and always had a lot more staff hired to help. CATERING: I recently catered a breakfast. I got several Large platters. When I picked it up, I learned what they call a Large, is a medium at places like Main St Bagels. The presentation was nice but the portions were much smaller than expected.

At this point, I will be taking my business elsewhere until this place can get their...

Extremely disappointed in the management and the product of this business. We have used them many times for large orders. We placed a large order for a morning event. This was confirmed with the manager several times. The morning of, the order was late. It was over an hour and 15 minutes late, short items, and poor quality. We operate with a small window of time and do not have all day to eat. The manager, the store, even the driver were contacted multiple times, The store would not answer. The manager would not answer. The driver let us know the order was not given to him until 10 minutes before delivery. We will not use their services again, Horrible experience. Not one apology or reasonable explanation.

I see the "owner" replied to this today (12/19) nearly a month later. I did speak to the manager several times. She gave me a number to speak to her "manager" who I called several times- never a call back. We called the store daily for weeks to attempt to speak to the manager or to the owner. No one ever called back. No one ever responded. The manager I spoke to made several excuses and never corrected the situation. As you can see in the original review, we attempted to have conversations with management and continued to attempt to have conversations with management long after the review was posted. Last time I spoke to the manager on 12/6. During this conversation she complained about me writing this review. I messaged again on 12/10 and nothing was responded to.

Sadly, this business is being managed poorly. No one returns calls or messages. Orders are not delivered properly or as ordered. There is no attempt to resolve or repair relationships...

Working from home is great when you have a decent selection of food nearby, I ordered from this establishment a few times, no complaints about the food, however, whoever picks up the phone to take orders needs to learn the first step of the service industry; “don’t be rude to your diners”. To put the icing on the cake, I ordered a breakfast this morning 04/13/22 at 8:10am, it’s now 11:29am, and I’m still waiting for that order which I suspect will never make its way, so I ordered from Uber eats at 10:30am.

I’m sure the establishment owners do everything they can to address their client satisfaction, however, the establishment should set some type of protocol for answering phones and taking orders. This isn’t personal, and the person taking phone orders should understand that they are integral in meeting customers needs by having clear professional communication without the need for rudeness.

I will be giving this place one more chance to redeem themselves because the food is worth it, I absolutely hate writing bad reviews but I hate bad service even more.

Edit: establishment has reached out and is taking corrective measures, I’m editing the number of stars from 2 to 4 because the food is great, and the owners are taking care of their clients. One bad employee does not represent an...