Kai — Restaurant in New York

I have ordered delivery twice from this place. Both times the food came well packed and without any spills. I also wasn't missing any items.

The first time i ordered a shrimp egg roll, wonton egg drop soup, three regular roll special, general tso's chicken combo dinner and orange chicken combo dinner. The shrimp egg roll is absolutely delicious. I would order that over and over again. The wonton egg drop soup is not that great. I wouldn't order it again. The wonton's themselves are really thick. For the rolls i ordered the crunchy spicy kani roll, the spicy crunch shrimp and the shrimp tempura roll. All three were absolutely delicious and filling. Both the general tso's and orange chicken had great flavor but by the time it arrived, it wasn't crispy anymore. I tried to recrisp it in the toaster oven and that didn't work.

The second time i ordered fried dumplings, the grasshopper roll, kai roll, shrimp tempura roll, sweetheart roll and stir fried udon with beef. The fried dumplings tasted exactly like the wonton's i had in my soup during my first order. The dumpling skin was too thick and the beef looked and tasted the exact same way as the wontons. I wasn't crazy about them. The grasshopper roll i would order every single time, it was lobster salad, crab meat, shrimp, mango, avocado, asparagus, lettuce wrap, rice paper with avocado and caviar in yuzu wasabi sauce. The lettuce did get a little wilted during transit but it didnt impact the flavor at all. Very delish. The kai roll has spicy tuna, avocado and shrimp tempura inside a green soy paper. The outside has lobster salad and caviar. Another roll that i would order again. Very Very good. My husband ordered the sweet heart roll which was really pretty. Inside it has crab meat, cucumber, avocado, spicy tuna and crunchh wrapped in a pink rice paper topped with raw fresh tuna. I tried it and the tuna was very fresh. This roll is absolutely delicious but should only be ordered if your into raw fish. You can definitely taste it. Lastly, the beef udon. The sauce was very light BUT the flavor was there 100 percent. So delicous, so filling, so flavorful. I think we will certainly be ordering this specific dish again soon. It was that good.

Overall we were so much happier with our second order from here. I think going forward we will continue to try different rolls and dishes from the stir fry section. I will absolutely continue to order from this place. i highly...

This was a truly unique experience, as the people and atmosphere here is actually amazing. But my experience with the food wasn't as much. I do want to keep it professional to start however, so I will keep it simple for now. I had General Tso for my main course, and for that I have absolutely nothing to say, as it was genuinely great. However, to serve as bit of an appetizer, I decided to share some sushi with my girl, and we couldn't get oirselves to finish them since it was awfully dry. Not completely a deal breaker on its own, except that also for dessert, we shared a creme brulé and some mochi, and they both were honestly terrible. The mochi had nothing to it and the creme truly wasn't fully baked/burnt or whatever you have to do to it, and it kinda ruined dessert.

All in all, I'd definitely come here again however, or order takeout, but just for a main course.

And just for something I'd like to add that I feel like is more of a me thing, was the starter they gave us. It was those thin crispy chip things (Ive seen them in Ramen before) with two sauces on the side that she described to us, but we didnt hear her at all. I never tried any of the sauces or chips before, and idk what I was expecting but it was just hilariously bad for us, except for the one thai sauce, at least I think thats what one of them were. The chips were bland tho, and when I tried the other sauce, the best way I could describe it, is absolutely nothing for like a whole second, then a sudden blast of just wasabi style spice that made me wanna cry. Im pretty sure it was hot mustard, and like I said its probably just a me thing. But I just find it so funny how bad it was that I dont think I will ever forget that taste, and it just so happened to be here. Not necessarily on them, just unique in...

Horrible service. Amber the cashier/hostess was rude. When I asked after 15 minutes where my take order is she yelled at me and said you don't have any patience. Instead of checking on my order she sat back down behind the counter and got back on her phone and continued to eat her hot and sour soup. When I asked for a refund she got nasty with me and said do you want to see the ticket that has the time you ordered on it. I said I have it on my receipt. When she realized I had been waiting over 15 minutes she just glared at me. Finally someone came out from the kitchen with my order. Amber should not be working with the public. Amber was also rude to a party of 4 when they asked some questions. The party of 4 walked out of the restaurant. At the peak of lunch hour they only had two tables with patrons. I will never spend one cent in this establishment again. Horrible service from Amber. Then when I get home my order is wrong because Amber was too busy with her phone. I ordered Spicy Tuna Crunchy and Spicy Salmon Crunchy. Neither...