Mira Sushi Restaurant — Restaurant in New York

MANAGER DOESNT CARE, OWNERS DONT CARE. We came to celebrate a birthday party. Ordered steamed veggie dumplings = cold inside not fully cooked. There are 6 pieces in the order and all 5 of us instantly had one and had to stop. We told the waitress and weren't given another order. Among other appetizers ordered was broccoli/garlic = broccoli was dirty and not washed properly. When pointing this out to waitress, no response or action was taken. Spring rolls used to come as a 4 piece platter. Now they are serving only 3, and cutting them in half to simulate 6 pieces and for this they also increased the price. They tasted off as well like not fully cooked or frozen for way too long. All of us are long term customers since before this business was renamed and taken over by new management. With this new management, every single visit for years now, has problems with our orders that are never addressed or rectified by a manager. We ordered appetizers and a large sushi platter to start but when met with such disrespectful behavior and poor quality food preparation all 5 of us decided not to order main courses. For being so cheap with your portion sizes and indifference to the mistakes that occur every visit, being so rude cheap and stingy, cost you over a hundred dollars in main courses and future business. Rectify this by training your staff to be respectful and to have the intention to satisfy and feed people not just transactional business. When things go wrong like a dish being undercooked, that dish should be replaced immediately, not taken away and offered nothing in return. That same dish should be returned to the chef for tasting and inspection to improve quality control. Start making those spring rolls fresh in house don't buy frozen: you will make a higher quality product and will taste better. It will be worth the price you're charging, whereas currently three spring rolls cut into 6 halves are an insult to customers. Thankfully your sushi chefs can still perform well and make good sushi, the rest of the menu is in dire need of updating or attention to detail to actually cook things properly. Flash frying a frozen spring roll in an authentic Asian fusion restaurant is an embarrassing state of affairs. By comparison I could buy a box of 6 frozen spring rolls and make them at home in the air frier in 5 minutes and spend half of what this restaurant charges. The whole idea of eating out in a restaurant is to get food that is better than what I'd make at home. The restaurant was basically empty so there was no reason for such poor quality except for the negligence in the kitchen. Keep it up and it will be permanently empty

Update* there are now 4 spring rolls back in the order...

KYOTO sushi was my fave sushi spot and I have been going there once a week for the last four years. I was nervous to hear that they were now Mira Sushi and I had every reason to be. The menu changed, no more hibachi options or even the popular sizzling dishes. I ordered chicken teriyaki thinking who can get that wrong? The chicken was so tough to chew and it didn't even taste like teriyaki sauce. It was not the thick sauce they normally have, but a thin soup like sauce that tasted like it had no relation to teriyaki. I always order the angel roll and that wasn't bad, but didn't seem to be what it was. Could be my disappointment from the other entrees I ordered. The chicken gyoza was delicious and so was the chicken satay. However, these apps are not what I loved and came to Kyoto for. I can get that at any Asian restaurant. I spent $70 on food just now that I won't even eat. If you ask anyone that knows me, they will tell you I love Kyoto and it's by far my fave. The three stars on this review are directed mainly towards the floor staff. Jimmy is an amazing waiter The girls at the front desk were also so sweet about everyone's confusion with the name change. Yes, I'm not the only one. Three other customers were apprehensive about it when I walked in. Found out that there is a new Thai chef, but the sushi chefs are the same. COMPLETE mistake. Which Thai chef can't make chicken teriyaki? I bring EVERYONE to Kyoto and everyone has loved it almost as much I do. I brought a friend who has never had it and he was upset that we didn't get TACO BELL instead and was totally confused about my hype for Kyoto. This is my first ever review because I'm just that disappointed and annoyed that I have to search for another...

Warning!!! please be careful to dine in here. Definitely won't ever come back here ever again! this is not how to rob your customers!!went home and just realized on my billed been auto-gratuity at times with a 4 party of four you got auto-gratuity? I'd understand if is party of 6 or up but this party of 4???and even if it does is should be informed or at least notify customers for it.such a shame for the owners to have this kind of employee!! they better hire a professionals server not scamming person like her.good food with bad and dishonest server ruin all of the experience. I recently dined at Mira sushi and had a very disappointing experience. I was charged twice for tips – the 50ish old lady I missed heard they called her Yuni or Luni server added an auto-gratuity without notifying me were seated at tatami she's have a bad manner and have a loud voice she's shouldn't be a server ,food was good too bad the service is lack and dishonesty and very slow service very much unprofessional, for not been notify auto gratuity and then I was prompted to add an additional tip on top of that is very scamming!!!. This feels like a deliberate attempt to overcharge customers, as no one made it clear that an automatic gratuity had already been included. This kind of dishonesty is unacceptable and leaves a bad impression. If you plan to eat here, be very careful about your bill – you might end up paying far more...