NY Fried Chicken — Restaurant in New York

customer service negative 1. They USED to have decent customer service but now its terrible. I noticed they don't have that many helpers/workers anymore. Today I ordered the wing special and 1 drumstick. I always ask for the chicken that just came out instead of the chicken thats been sitting there, like i always do. first off the old lady barely wanted to say hello, i had to say hi twice for her to say it back and of course my chicken was cold. Normally when i ask the other workers they don't have a problem giving me hot chicken but this mean old lady didn't care and jus gave me whatever. While i was waiting to be next through the drive thru I seen her walk outside to take a look at her black benz.. like WOW ...jus finish eating my cold old fried chicken. If i didn't put the food in the microwave i would have...

If I could give this place a lower score, I would. The supervisor or shift manager consistently locks the dining area whenever he sees people of color trying to enter.

The first time, I came in after work to get some food. A worker inside locked the door, and when I asked why, he said the manager told him to. When I asked the manager, he claimed they were “about to clean.”

The next time, there were already two people sitting inside—one was security. When I tried to open the door, it was locked. I heard the same manager tell the security guard not to open it for me.

This makes me feel like I’m living in 1950s America, not in my own neighborhood in 2025. No one should be treated differently because of their skin color. This location needs to be investigated for...

I've been coming here since a kid, but now I think the owner's daughter runs it. Her mother was very nice. I overheard the daughter telling the workers forcefully that we aren't here to sell corn , which is why she lied to a previous customer about the amount they had left. I spoke with the customer while she was ordering and she was very nice. She even ordered an extra Mac salad after I told her it tastes great. She spent over $40. Yet the new manager couldn't respect her and lied to her face. She didn't realize I was still there. When I looked at her she lowered her head. This was on Sat 12/17/22 around 1pm. Despite that, the chicken rivals other popular chains. The Mac salad is...