Pier 69 Market — Restaurant in New York

So, first I want to start this review off stating the food was delicious and that deserves a 5/5, but the management/staff leaves alot to be desired which is why I am giving it a 3/5. One of the ladies that work there (not a cashier, she was a bit older serving the food) I would give a 0/5 if I could. Heres the story: My fiance and I were really looking forward to trying this place. We went in after a great morning to order the sweet and smokey bacon, egg, and cheesse with pancake buns and a roast beef sandwich. After ordering we sat down, and about 20 minutes later the cashier that took our order yelled out "bacon, egg, and cheese!", so I walked up and asked if that was mine to confirm, and she said "yes". When I went to eat the sandwich, I was slightly confused as it didn't taste like pancakes, but I never have been there before so I just accepted that was what I ordered. Fast foward another 20 minutes, my fiance still hasn't gotten his sandwich and I already finished mine. I went up to get napkins and I see the older lady I described above with a tray of food. I ask her "oh is that that roast beef sandwich?" and she stated she didn't know and cannot read the recepit. She was getting visually and verbally frustarted, said she was going to ask the people in the back, and finally jsut asked me to read the receipt. it was the roast beef sandwich AND the actual BEC on pancakes I ordered. I told her I just ate a BEC that the cashier gave me. This lady then had to audacity to come over and ask if I could pay for the BEC I ate because "it wasn't mine". I told her it was given to me and shes rudely said "whatever just keep it then". First of all, this loss is definitely not my fault as I even confirmed with the cashier if it was mine and she said yes when I picked it up. Secondly, the second sandwich was delicious and I had no room left to even eat what I actually ordered, so I wasn't happy that my order got mixed up AND was being told I had to pay for this mix-up. Maybe train your staff better and/or take a loss that clearly wasn't the customers fault. I worked as a retail manager years back and I would have been written up for being that rude to a customer. Sucks we are never going to go back because of this lady even though we loved the food, let us know if you...

If I could review the food alone it is 5 stars, we had the sweet and savory bacon egg and cheese on a pancake bun which was incredible, like a gourmet McGriddle. We also got the roast beef hero with fries, also really good. The mocha iced latte was all very good as well.

The service itself would be 1 star out of 5. Behind the counter seemed a little hectic between in person orders as well as delivery orders, which is fine. It took awhile for us to even order and then much longer to get our food, and that’s where the confusion and bad service really began. The girl behind a counter called out a bacon egg and cheese, my fiancé went up and asked if it was hers to make sure she didn’t grab someone else’s order and the girl said yes it was and asked if my fiancé needed a plate which we declined. My fiancé then opened up the sandwich and noticed the bun didn’t seem exactly to be like a pancake and double checked with the girl behind the counter who insisted it was ours. That being said my fiancé ate it, again since we told it was ours, and we continued to wait for my sandwich. Maybe 15 mins later an older lady comes out from the back confused with the receipt which she couldn’t read, maybe get some glasses, and my fiancé went up to see if that was my roast beef sandwich. It was the sandwich as well as the bacon egg and cheese that my fiancé ordered. Noticing that my fiancé asked if that was ours even though they had already given us what we were told was our sandwich. The lady then said that after we were done eating to go back up to the register so we could settle up for the price of the sandwich mistake that they made. I found this extremely unprofessional since it was their mistake, not ours. The older lady then gave us attitude because we felt like we were being wronged by having to take the fall for their mistake and she rudely told us to “forget it” and stormed off. She also seemed to treat the younger employees with disrespect and wasn’t trying to help them learn in anyway.

Again the food was great, just wish they could have better staff who take responsibility for their mistakes.

The owner also needs to grow up and listen to its customers instead of...

My friend Amy posted photos of this place on her social media page and I was instantly intrigued. I brought my family there later that day and I was totally impressed, from the facade to the food and everything in between. The facade has an inviting lighted sign and patterned awning. Once you enter the door, the artsy lighted "Cafe" sign tells you that you're in a for a unique cafe experience. The place advertises itself as a market and it does have exotic packaged food and drink products that you can purchase. However, the place feels more like cafe than a market. There's a large assortment of coffee and tea flavors that one can order in addition to a variety of hot and cold food selections. As a cafe, the food choices cover many bases with offerings of soup, pasta, an all-day breakfast fare, chili, wraps, bagels with flavored cream cheese, house-made muffins, and freshly-squeezed health juices and smoothies. Since we came for dinner, I ordered the organic grilled chicken with avocado wrap. It was delicious. The french fries were crispy and flavored with what seemed to be rosemary spice. My family and I sat down at tables made out of real tree slices that were encased in polyurethane. The walls were made out of a combination of brick and recycled wood tiles that made the place feel warm and earthy. The staff was very friendly. You could tell that after the grand opening of this place in December 2017, they aim to please everyone who steps through their door. This is the kind of place that I can picture myself spending time in working on my laptop while sipping hot coffee. I will definitely be coming back here soon to try...