Pizza Hut — Restaurant in New York

Terrible service and the staff are very unprofessional. I purchased a pizza and 20oz soda and forgot my drink. They never gave it to me. I called the store immediately and reported it and whoever was on the phone said they added a comment to my account so I can pick it up next time. I walk in 1 week later and the guy who claims he is a manager doesn’t see anything. He then has the audacity to tell me find out who told you this, then asks me to come back and speak to general manager. The store on 251 is much better. Never going back there again. Also the restaurant is not clean and I can see mouse droppings all over the place. I was so annoyed just standing there. Also I have food allergies so I called to confirm that they read my order and my allergy statement, I had to call 5 times because every time I called no one would pick up. Yet the second I arrived I see them just hanging out in the back and talking to each other. The management for this store needs to change and they literarily need someone from corporate to come over and re train the entire staff because it’s so terrible and has been this...

My memories of Pizza Hut of going eating in a big foot sized pizza, with the red cups for soda and awesome ambiance are certainly a thing of the past. Based on past taste, We decided to give this place a try. The food itself was quite tasty, only a little greasier than what I remember but it was good. The service though... We ordered via app 20-25 minutes before we got to the place for pickup and I still had to wait additional 15. There was one person behind the counter getting slammed with a whole lot of people picking up and ordering, I felt terrible for her until someone from the kitchen came out to assist. The guy handed me the pizza without checking the receipt where it clearly said "balance due". They were trying to get me out of the store and not noticing I had to pay. I had to make charge because they wouldn't and it was so odd and I definitely did not want to take advantage of how busy and distracted they were. I hope they can get their place in order to stay afloat in such...

WORST EXPERIENCE LAST NIGHT !!!! I ordered a pizza and wings and was told it all came to 17.39 the driver gets to my house and tells me 22.32 he calls the store back and the girl who took my order kept going back and forth between the 2 prices ..when I said you told me 17.39 and the driver told me 22.32, the driver corrected me and said the receipt said 22.32 with attitude.... when in fact he told me the price before I saw the receipt . He finally got to speak to the manager who was by the way very nonchalant and certainly showed me he didn’t care . He tells me he doesn’t know where HIS employee got 17.39 from .. I give the driver back his phone and he asks the manager what to do and the manager says in the nastiest way “22.32 or bring it back to the store!” Im sure he didn’t know he was still on speaker !!!! Ive never seen a manager handle a customer that and certainly never been handled that way before by a manager... time before they delivered a raw pizza .. NEVER ORDERING FROM HERE...