Pizza Hut — Restaurant in New York

I had a very bad experience with this Pizza Hut location, I placed an order at 5:08 pm, after a few minutes of placing my order I received a text message that my order was out for delivery, it was 8:00pm when I decided to call the store to check the status of my pizza delivery, when they finally picked up my call after multiple attempts and waiting on hold for several minutes the person who picked up the call told me that my order was a pickup which was not, I told her that I paid with my debit card with delivery option than put me on hold for more 20 minutes, I decided not to wait anymore and hang up, when I called back after a several minutes again spoke to a different person and told me that there was a delay on the delivery and that my order will be out for delivery soon, I said that i understand and that it was ok as long as my order arrive that it was ok, I waited until 11:00pm and my pizza delivery still doesn’t arrive, again I made multiple calls trying to get in touch with the store manager but that never happened. I had to call customer service to put a complaint and ask them to cancel the order but they still needed to transfer my call to the store manager, every time I was transferred to the store the phone sounded busy and than hang up. This was my preferred store to order my pizza, after this experience I will never going to order...

2020: Ordered a big box dinner and an added bonus, grated cheese shaker. The order took almost 2 hrs to show up by door dash since, i guess, there were no delivery people at the store. The passenger got out of the car to hand me my order. The shaker was missing and when contacting the store, it rings a lot, then asks you to press a number for different options, and then just rings. Already sent 2 complaints to the website with no answer. You would think that with the way things are right now, this place would try to keep their customers satisfied.

Update 12/18/2021: lowered my rating to 1 star since 0 is not an option. This pizza hut messed up a celebration by taking over 2 hrs to be delivered, delivering cold food, yelling at my husband when checking on the order, and being outright disrespectful and rude. I guess second chances are not always...

I order at this location at 7:57pm and I did not get my pizza until 9:30pm. Although I only live 5 mins driving distance from this location.However the supervisor was very rude he told me that I was lying that my pizza was cold when it actually was cold and he also stated that it was not a busy night and the pizza left out on time. However the driver came back and touch my pizza and said that this pizza is cold. So I had to tell my daughter that is 6 yrs old that she can not eat the pizza that she had a taste for. Normally I alway give excellent reviews but I had a chance to pick zero stars I will. This was by far the worse experience I have with pizza hut.. Corporate NEEDS TO LOOK INTO THIS ASAP BECAUSE THEY GOING TO LOSE ALOT OF BUSINESS... THEY JUST LOST A GOOD CUSTOMER IN ME AND MY FAMILY. I WILL NOT RECOMMEND NOBODY TO GO TO...