Popeyes Louisiana Kitchen — Restaurant in New York

I grew up in this neighborhood and never visited this location so I was curious to check it out. Here is my own breakdown. The location is convenient, whether driving or traveling on the A train. It was clean and well kept. The food was delish, satisfying and savory. I had the opportunity to visit this location three times within a two week period and here is what I observed. The Cashiers are polite, but insist on getting one to purchase the combo (an additional $5). When I ordered my single sandwich, she kept repeating combo and I kept correcting her. The second, I made it clear it was an order for a single, but was charged for a combo. I allowed it because it gave me an opportunity to sample the fries. But when they tried a third time, I realize it's not a lack of communication, but some sort of mandate to push the combo. I witnessed it occur with other customers as well. This last part is a little sensitive, but I notice, the security guard would speak and engage with certain customers and not others. I was one of those people he would not engage with all 3 times I visited. I greeted him and thanked him upon exiting and all I got was dead silence. It's a shame. It leaves an indelible bad impression. I went yesterday to this location and had an altercation with different security guard. His disposition was angry and abrasive when I asked where was the line. Meanwhile, his disposition to a young lady was friendly and non-confrontational. I'm convinced the security guards treat Latinos worse. I'm a grown man who knows what discrimination looks like and feels like. As a result, I will share my experience with everyone I know and tell them to boycott this location. Acts of racism can be subtle and camouflage which I believe is the case in this location. ...

Same experience every time. Come here, place an order then wait 30+ minutes until you realize they’re not even preparing it. They had a guy come off shift, place the same order I did 15 minutes after me, and he got his 2 minutes after. I, who had been waiting for at half an hour at this point, finally went up to the cashier and asked them what’s going on, and why everyone coming in after me was getting the order before me. They obviously either forgot about my order, or failed to acknowledge it in the first place, and this happens way to often if your not babysitting them. The first girl I came up to starting giggling when I asked her what was going on, you don't start giggling when a customer has an issue with their order. If she doesn't speak English than don't put her to deal with customers. I didn't get a picture of her, but I did of the next lady who had the nerve to throw attitude at me screaming “you hev to wait” multiple times, like, have some accountability. It’s pointless even trying to argue with them since most of them don’t even speak English. Clueless staff, so come with patience. The security guard was cool tho. Here’s the rude lady that can’t handle her...

So the food? Delicious. Staff? Wonderful. A+ for effort. But then there’s this tall security guard who I can only assume is either on probation or auditioning for “Mall Cop: The Gritty Reboot,” or currently about to be fired unless a quota is met.

Now listen, I saw the sign. “20-minute seating limit.” Cool. Respect. Law and order, got it. My crew did exceed it, But baby… the store is empty. Not just quiet… tumbleweeds rolling through the lobby type empty. Meanwhile, my man is hovering every 5 minutes like I’m illegally squatting in at dmv.

We ain’t running a casino here. I’m just trying to eat a sandwich, not dodge laser security like I’m breaking into the White House. The way he was rushing us? You’d think I was about to steal a fry basket and flee the country.

The whole vibe went from cozy lunch date to “interrogation scene in a cop show.” “When you leaving” If the store was packed, sure—I get it. But this? This was just pure disrespect dipped in audacity. Felt like I needed a lawyer just to finish my meal. Like seriously… who hurt him? You gotta wonder if someone took his chicken once and now we all gotta...