Bargain furniture — Local services in New York

I WENT THERE TO PURCHASE A BED ROOM SET FOR MY DAUGHTER. THE STORE HAD NO HEAT SO IT WAS VERY COLD. IT TOOK ABOUT 15 MIN FOR SOME TO TO ACKNOWLEDGE I WAS STANDING THERE WAITING ON ASSISTANCE. I WAS SHOWN SEVERAL CATALOGS I FINALLY SAW WHAT I WANTED. SO I LEFT A DEPOSIT AND TOLD THE GENTLE MAN THAT I WILL BE PICKING IT UP IN A FEW WEEKS BUT IN BETWEEN THAT TIME I WILL BE MAKING PAYMENTS. I WENT THE FOLLOWING SATURDAY TO LEAVE MONEY TOWARDS MY MERCHANDISE ONCE AGAIN I WAITED 20 MIN TO BE ASSISTED. WHEN ASSISTED I HAD MY RECEIPT BUT THEY COULD NOT LOCATE THERE ORIGINAL COPY I WAITED ABOUT A HALF HOUR. IN THAT HALF HOUR THEY LOOKED FOR THE RECEIPT FOR 10 MINUTE AND THE BEGAN TO ASSIST OTHER CUSTOMERS. I ASKED WHY IS HE ATTENDING SOMEONE ELSE WHEN HES NOT FINISH DOING BUSINESS WITH ME HE THE ISSUED ME A NEW RECEIPT. I WENT BACK THE FOLLOWING SATURDAY AND THE SAME EXACT SCENARIO OCCURRED I WAS ISSUED A NEW RECEIPT SO NOW THIS IS THE 3RD RECEIPT ISSUED TO ME. I TOLD HIM I WILL BE PAYING THE BALANCE OFF THE FOLLOWING SATURDAY AND ASKED IF I HAD TO CALL IN ADVANCE TO GUARANTEE MY DELIVERY FOR THAT SATURDAY HE SAID NO THEY HAVE IT IN STOCK AND ASSURED ME IT WILL BE DELIVERED. I CAME IN THAT SATURDAY FURNITURE WAS NOT AVAILABLE AND I WAS ASKED TO RETURN NEXT SATURDAY. I RETURNED THE FOLLOWING SATURDAY TO DEAL WITH THE SAME ISSUE OF ANOTHER LOST RECEIPT I WAITED FOR THEM TO ASSIST SEVERAL CUSTOMERS THAT WALKED IN AFTER ME . FINALLY I PAID THE BALANCE AND WAS ISSUED A NEW RECEIPT WHEN I ASKED TO LET ME SEE WHATS BEING DELIVERED IT WAS THE WRONG BED ROOM SET. WHEN I TOLD HIM THAT'S NOT IT HIS RESPONSE WAS THAT IT WAS SIMILAR TO WHAT I ORDERED AND THERE ARE NO REFUNDS NO EXCEPTIONS. I ASKED HOW CAN I BE CHARGED FOR SOMETHING I DID NOT ORDER. HIS RESPONSE TO ME WAS THAT HE DOES NOT WANT TO DEAL WITH ME IM A EFIN HEADACHE AND WHAT HE SAID IS FINAL. THEN CALLED THE COPS WHEN I REFUSED TO LEAVE WITH OUT MY MONEY. ITS 1 MONTH LATER AND IM STILL WAITING ON A REFUND. I MUST SAY THE PRICES ARE REASONABLE BUT THE CUSTOMER SERVICE SUCKS. THE STORE IS DIRTY AND COLD ( NO HEAT) THEY ARE VERY UN ORGANIZED CUSTOMER RECEIPTS WITH PERSONAL INFORMATION ALL OVER THE PLACE. I RATHER PAY AN EXTRA $200 AND RECEIVE THE PROPER MERCHANDISE AND DEAL WITH SOME ONE THAT IS RESPECTFUL AND HAVE GOOD CUSTOMER...

I been buying furniture from these guys over the pass few years. I’m aware their stuff is cheap but I’m not an individual to over abuse my furniture. But my last purchase experience was very unprofessional. I purchased a 3 door closet and on arrival when I open the box one of the main piece was broken. I took photos and sent it to one of the guys there via text and I was told I’ll get a replacement piece. A week goes by and I get told the company is sending a piece. When I get there to get the piece I was then told the piece they got was broken as well. So another week goes by and I get told the company is being difficult can we give you an instore discount. I refused the instore discount because why would I buy something else in the future when you can’t fix the current issue I have now with the furniture piece I already paid for. Another week goes by and still no piece. So after a month I just build the furniture I paid for only for it to break and fall apart due to the part being broke. So not only did I loose out on 250 dollar I also lost out on the closet. DO NOT WASTE YOUR MONEY HERE. THEYRE UNPROFESSIONAL AND THIEVES. JUST PURCHASE AT FURNITURE WORLD WHERE THEY BUY THEIR...

When I first got there the owner was nice. I purchased my order the same day. Payment method was zelle which I thought was weird but I went along with it. My delivery was originally supposed to come on a Friday but since I had written my number down incorrectly it ended up coming on Tuesday. When it got to my house the delivery man had to ring the door bell because he didn’t have my number which I thought was strange because the first time it wasn’t delivered was because I gave the wrong phone number. While building the wardrobes nothing was broken but one of the wardrobes were missing 2 hinges. It was ok because I had some extra from old furniture but what if I didn’t, you know. Writing this review because after I purchased my items I came to look at the ratings and I got soo shook that I wasn’t going to receive my items or that they were going to come damaged. Just...