Moretti Bakery — Restaurant in New York

My sister placed an order for custom donuts from Moretti Bakery for my bridal shower. Upon arriving at the bakery she was given the box of donuts from a staff member. The donuts were not the ones she had ordered but since the party was starting soon she cut her losses and took the donuts. After arrive at the venue 40 mins away from Moretti she received a call from the staff member who had handed her the donuts accusing her of taking the wrong order and she had to bring them back immediately. The woman was extremely rude and made it as if my sister was at fault for taking the wrong order, even though an employee boxed and handed her the donuts. My sister had to have her boyfriend drive the donuts back across Staten Island while this woman kept calling her and harassing her over when the donuts would be back. When her boyfriend arrived at Moretti's she was very rude and condescending. He was upset about the how the situation was being handled and said that he had to drive an hour to return the order. The woman replied sarcastically "What a great boyfriend you are" and patted him on the back. It is such a shame that a business would treat customers this way when they were to blame for messing up the order in the first place. Such nasty attitudes and blatant disrespect. We will never be using your bakery again. And to be honest the donuts weren't even that...

Ordered some mini dream cakes for my husbands birthday, they texted me a menu of all the flavors they offer. They were so nice and helpful on the phone, but there was a miscommunication somewhere because I ended up getting muffins. Although I would love to give my husband muffins for his birthday, I would prefer a cake. I'm not sure how I feel about birthday muffins. Called back and they gave me a big dream cake for no charge, which I really appreciate, and will work perfectly for my husbands birthday cake. The atmosphere is so nice and clean, and smells like a bakery! All of the workers are so sweet. 4 stars because the worker who took my order on the phone tried to say I said muffins instead of mini dream cakes, I know I didn't say muffins because I didn't even know they had muffins like that since it was my first time at the bakery. She tried to argue with me but honestly it was the most drama I had in a long time so I enjoyed it 😭. I also so don't agree that the costumer is always right because they are wrong most of the time, but I know I know I told her dream cakes. Anyways the cake and the muffins are delicious and I'll be getting some more of those fire dream cakes for all of my occasions. These dream cakes taste like you are eating a cloud in heaven with your...

Best bakery and team!!

We were first introduced to Morettis tasty treats at a BBQ a few years ago where our friends served one of their delicious and quirky donut towers.. a few months later we were there ordering one of our own for a birthday party, the team was friendly & helpful, and the donut tower was delicious.

A few days ago one of our family members was in the hospital and we wanted to send him something special. I called Morettis to see if they would deliver to a hospital and they said they would, but they might not be able to get it to the actual room, and they might have to leave it at the information desk.. a few hours later I received the the most sweetest call from Annie (delivery girl) who confirmed she was able to bring the delivery directly to the room, she also shared how sweet our family member was and that she got to spend a few minutes chatting with him and lifting his spirits with the special delivery! The arrangement was delicious and much appreciated but Annie's caring attitude and joy for what she does was what made the delivery so special! When she called me to confirm the delivery, she was so sincere and it felt like I was speaking with someone I knew for many years, she is...