Puebla Seafood — Restaurant in New York

The food has been inconsistent when it comes to flavor and quality. When I first order, the food flavor and quality were spot on. As time passed by, it became very inconsistent. Something good. Sometimes awful. We guessed, the cook was off those bad days. On the last time I ordered, they forgot to add sauce to Chalupas and sent dry tortillas. Aside every time I ordered a menu item which was never available. I left a review on Grubhub where I ordered from to complain about my last order and I did say I wouldn't be ordering again. That was almost 2 months ago. So my husband's wanted his quesadilla and things he likes so I decided to change my mind and order again. Immediately after order was placed online, I received a call from a woman (guessing the manager OR phone person) asking to change the item I complain about on grubhub to something else because I didn't like it then. She said she got scalded by the owner I am guessing because she made a mistake. So I told her, I wanted to order whatever I wanted to order and she asked why if I didn't like it. So, got on my nerves and ended up canceling the order. I spoke spanish with her and I felt she was pushing me to get the order however it was and if wrong, I had no choice but shut my mouth and take it as it was. Not a good customer service. No as a restaurant should treat paying customers. If the owner reads this, you need to train your staff on how to deal with customers who had complained and still are willing to give them another try and being grateful. We are not getting freebies. Rude. Very rude and poorly...

Was Sox ...the food they served wasn't hot even the water i ordered was bad like they keeping for many days the taste was very terrible...my kids say smile beers 🍻 😀 😄 and it's a DJ with music to low .do not let to the girls take the order right....the serving some things else... Les daria la mitad de estrella pero no...

Food was delicious. I came with a small party and we ordered the special that came with two 16oz cocktails and six tacos for 24$. This special feeds two and the drinks are delicious(and relatively strong.) One of few places that serve mezcal and the service was phenomenal. Will be coming...