Section 5 Pizza — Restaurant in New York

I have been attending this local restaurant for the past 19 years of my life growing up here, and I can honestly say that this place becomes worse every year across all categories. I am thoroughly disappointed to what Section 5 Pizza has become and urge all incoming customers to consider their other options for local pizza places in Co-op City. I wish I can show empathy to local restaurants that are understaffed but the service at Section 5 Pizza will neglect you and your time as a customer. I spent 20+ minutes waiting for a simple order of a Cheese Slice and Garlic Knots when it was not even at peak busy hours at the place, only to be approached by the cashier who carelessly told me that she forgot what my order was after 20 mins without any remorse and finally told the chefs my order shortly after. Now I'm waiting over half an hour for an order that literally takes at most 10 minutes --- and what I receive is a stale and undercooked pizza slice, and garlic knots that have no garlic and seasoning. My garlic knots are literally DRENCHED with oil. This is not an isolated incident --- this has been a repeated experience for me as a customer here for the past years, prompting me to write this review. Also -- if you are going to randomly impose a new rule of a $10 minimum for card payments you should at least make your sign that says this ACTUALLY visible for customers when they order, and not mysteriously covered by orders of bags lying on the table (which are the bags you forget to give your customers).

I urge this store and their staff to actually take their job and their customers seriously. Section 5 Pizza is supposed to be a place of love and nourishment for its local community members, and has genuinely lost the respect of its community (and me, a customer for the past 19 years). With all due respect, this is not even a highly demanded restaurant to have staff that frequently forget and neglect their customers' orders right in front of their face, along with undercooked food as a cherry on top. This is not a restaurant in Midtown that sees thousands upon thousands customers every day. This is literally just a local restaurant that fails in just doing two things -- showing respect and care to its local community and making food that is not undercooked.

I don't understand why this is literally my experience every time I order here. I hope the managers of Section 5 Pizza are reading this message and I hope you re-train your staff and your chefs. Do not ignore this message before it is too late. To incoming customers, I genuinely urge you to consider other pizza places in Co-op city & the Bronx. This place will waste your time, money, and...

After reading the wonder reviews on Section 5 Pizza, I decided to give this restaurant a try. I placed my order around 6 pm on a Friday evening. I was told that my order would arrive in 25 minutes. After about 45 minutes I called to inquire about my delivery. A girl answered the phone with an extremely rude attitude as if I was being a huge inconvenience to her. I asked if my delivery left yet and she said no. I told her that I was advised 25 minutes. She laughed and told me that orders typically take about 35 minutes. I then told her that regardless of 25 minutes or 35 minutes.. the fact was that 45 minutes had passed. She then told me to wait another 15 minutes. After ANOTHER 35 minutes had passed I called back to inquire again about my order. She then told me that it was Friday night and busy. She then put the manager on the phone who told me 10 more minutes. After another 35 minutes had passed, I called back again and was told that the delivery just left. After another 20 minutes, I called back again and was told the deliver guy was delivering in the order of the buildings he had to deliver to. I told the manager that it was not fair to me as the consumer to have to wait this long . They did not seem to care. After OVER TWO HOURS had passed, I finally received my COLD pizza. The crust was too thick and doughy and I found the sauce to be too sweet. I was not impressed. I do not recommend Section 5 Pizza... especially if you are hungry because you will wait a...

Section 5 Pizza management is horrible. They always always forget something in the order. Today I ordered breakfast but they forgot my pancakes and of course I was charged for it, we called to inform them we were missing our pancakes they said no problem we'll deliver it. 45 mins later still no pancakes we had to call them twice to find out the status of the delivery, we finally said forget it just give us a refund and they NO but we can give you a credit (who wants credit from a place I'm not supporting ever again with lack of customer service etc) My pancakes finally arrived over an hour of waiting. I can't believe this.

They need new management in this establishment. Especially the gentleman behind the counter that wears glasses, he has an attitude problem.

The staff members like the cooks and ladies behind the counter are very nice and kind people. Unfortunately this may fall...