Subway — Restaurant in New York

On Sunday, March 19, 2023, at 5:58 pm a criminal committed fraud with my stolen Subway Account information. They helped themselves to two separate orders on my account in the span of four minutes. Prior to the second order being placed, I called this Subway location in Brooklyn to report the criminal action. Unfortunately, despite calling at least eight or night times in a short period of time, the phone rang and went to voicemail and of course the voicemail message box was FULL.

I contacted the Subway Manager Mr. Mohammed Alam via email. I told him exactly what I messaged above. He DID NOT even address the crime committed against me or the fact nobody in his store picked up the phone. Instead in a disrespectful and disgraceful fashion sent me a canned copy/paste message about fresh submarine sandwiches. Subway's lack of care or professionalism has lost a customer for LIFE. Needless to say I deleted the app and my credit card information. Subway should consider two-factor authorization to prevent future fraud.

Thanks for nothing, Mr. Mohammed Alam!

Mr. Alam's heartless email message is below:

Dear Michael Clarke,

I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.

At Subway, we often promote different products in new, creative ways in order to keep things fresh and appeal across the broad spectrum of our loyal customers. I appreciate your feedback and the time you took to share your point of view. I apologize your last visit did not meet your expectation. I have shared your feedback with my team to improve our customer service.

Thank you for being a loyal Subway® customer and we look forward to serving you again in the future.

Mohammed...

So while I’ve never received a messed up order or been treated rudely here, I HAVE seen it with other customers. The guy that’s there (orangish colored beard) has problems interacting with people.. It’s obvious that he HATES working there because he always has some level of attitude when you go there. Even now I was interested in getting a sandwich but see that they’re closed? At 4:30???? Yeah…. The sandwiches are alright but I have tasted better at other places… I really suggest getting someone else to work there to replace him (which I really hate saying because finding a job is not easy..) but the way he acts and occasionally treats people...

THE WORST Customer service at this location. There is a indian or arabic guy there who was extremely rude- he has orange in the bottom of his beard. He didnt greet me when I walked in, was a mute. Didnt look me in the eye, kept looking down like I wasnt there. When I had a question he pretended like he didnt hear me and I was the only customer there. Believe the bad reviews. Dont spend your money here for this lack of service. Put them out of business for the rudeness and disrespect of...