Tacos Mexico — Restaurant in New York

We try our best to give this place a chance after constant bad service. It's close to our house, but honestly I will never support this restaurant again. I just called to place an order for delivery, 2 tortas and 2 drinks, then the woman tells me that we are blocked from getting food delivered. And I'm so confused and ask her why? She proceeds to tell me there's a note that states we made a big order and "dejan la comida". As in we didn't collect our food/left it behind. I asked her when did this happen since we ordered last week the same thing and we got our food. She couldn't tell me when or any further explanation. I'm seriously so tired of their attitude, we have never ordered more than 2 things and we pick up our food most of the time, and almost every single time these women working there have such a stank attitude. Most of the time it's the night shift women we have issues with. The only time we ever "canceled" an order was almost 2 years ago.. we were coming back from from trip and ordered a bunch of tacos and drinks, I asked the woman how long it would take, she told me 30 mins. We got home and an hour passed by and we didn't get our food. We live 5mins away so I called and asked why it was taking so long and we can just pick it up if the delivery guy was busy. This was in the evening and the woman got annoyed and yelled at me saying they were super busy and it was going to take a while. It was about 1hr and and half since we had called in the order.. we didn't get more than 10 tacos. She proceeded to hang up the phone. I called back and told her we didn't want it any more. 10mins later the delivery guy came and I apologized to him and told him he needs to tell the woman that sent him why she sent him because I had told her we canceled our order. BUT the weird thing is, we have ordered from them a few times after that, even though we try to avoid them.. Trying to support local businesses here but what can you do when the workers are giving such horrible customer service....

I won't lie, the food is delicious but the customer service is horrible! My family and I have always ordered from here and not just 2 item orders but $50+ orders. There is a lady that works the night shift and has the worst attitude. This one time we ordered a big order and then called 5 min later to order more (mind you the food was still being made and had not been delivered yet) and the lady from the night shift simply denied us and said we could not do that. What? We can't request more food? Hello, the restaurant is earning more money! She simply denied us and hung up the phone. We called again and they would not answer. We called AGAIN and asked to cancel the order because we will not stand for this attitude towards us. The delivery guy came and we explained the situation, and mind you we still tipped him money (more than $8) for his trouble of coming here. Now since then, when we call they have us on the "black list" simply because we canceled and returned back an order, ONCE. And because of that they won't take any of our orders or make a delivery to us. And this incident isn't the first time. There have been many other incidents like this one. They have my number, my dads, my moms and our family friends number registered and won't take our calls. And it's only the women on the night shift with the nasty attitude. That last incident, was the last strike. We won't take this attitude. Either she gets her attitude straight or leaves. We will file a complaint because this isn't right. And as I see the other reviews left here, my family and I are not the first ones to have a nasty encounter with the women who works the night shift. Our house is a 10-12 min WALK, and a 7 min drive on an electric motor (which is what the delivery guy uses) and other times they have denied our order because "it's too far" when other times before that they have delivered food to us (same adress) !! Also, whenever we ask to speak with the owner they straight up deny us or always say that the owner...

Worst customer service!! Came in the evening and the employees which were both females looked to have no desire in working here. They were super rude & when i asked a simple question if there were any tables for 5 people, she gave me an attitude and said to gather the seats myself. We were never greeted, even when the waiter took our order, and never checked up on us after giving us our food. We literally had to look for her when we needed something, Unnecessary attitude and because i asked that, the whole night she was petty and “forgot” everything i would ask for. My plate was the easiest of all, rice & beans, and she brought everyones plates before mines & as we waited for my plate, it never came. We had to get up & look for her to ask, then she brought it. I then proceeded to ask for the water i asked 15 mins ago, no apology no nothing.

Don’t waste...