The Empanada Spot — Restaurant in New York

Went to pick up an order through UberEats pickup and told the guy on register that I'm picking up. I tell him my name and he says "can I see your order" and I say yea sure and as I'm pulling it up and telling him my order he cuts me off and asks if it's the one he's pointing at. And I said yes that's my order and he then says "well I'm checking since you didn't want to show me your order". Like excuse me? I was literally pulling it up and YOU cut me off meanwhile you had the tablet in front of you this whole time??? And I even told him what was inside the order. There was no reason for the guy to be a prick and that's just the first issue. The second is that he told me I have to wait ANOTHER 13 minutes for my order on top of the 30 I've been waiting already. So you're telling me it takes 40 minutes to make 4 empanadas AND a chorizo?? Not even empanada places in corona take 40 minutes and I'm sure they're at least 3x busier than this place. Probably my last order from them since they want to be miserable pricks to their customers. Maybe they should ask for advice from the Starbucks next door on how to be better in customer service because at least they treat you like a person over there. Mediocre food,...

The worst customer service I’ve ever had in my life! I’m so disgusted by this place. So today I go ordering 8 empanadas and a drink the lady says what sauce do you wand I said how many can I get, she says 4 I’m like but I’m ordering 8 empandas she says if you want more sauce you need to buy them for 25 cents each. I’m like how about if I come in and buy 1 each and she says are we going to argue about it or do you want them then as I’m talking to the lady two men approach me that work there and starts responding when I didn’t know who they were so I tell him I’m buying 8 empanadas why do I get only 4 sauces another bold headed man with a beard tells me will know who you are if you buy empanadas and send someone eles for more sauce. I was like what I was so in shock by his unprofessional response, so I ask Who are you he answers your mother! I felt so harassed by these two males!!! I will never step foot into this location ever. The bold man with a beard continued to harass me as I was walking out the door. I actually felt afraid for my life. These are money hungry people and know nothing about customers service. So sad people like this are running businesses in your...

Very long wait for 2 empanadas. I swear I waited 35 mins if not more. Also after waiting for there famous empanadas the first one I tried was with beef and it smelled like a can of dog food. Mind you there was barely any meat, it was all shell and after taking a bite it tasted exactly as it smelled, awful!! The shell part was not even good or tasted, tasted dry and stale. Given the fact I was happy to see a Latin restuarant in the neighborhood. I was ashamed and very disappointed. I tried the chicken and it was disgusting, absolutely no flavor and stewed with no love and just mush and watery. I have no idea why a restaurant would name itself the Empanada Spot if the restaurant can not make their signature dish. I would prefer to travel back to Ridgewood and grab empanadas from the carts outside on Myrtle Avenue and Wyckoff. They should hire the lady from there and fire their current...