tikal cafe — Restaurant in New York

I have been coming to Tikal Cafe for years, and will not be back after today. Today is my birthday, and I went to the cafe this morning just to quickly have their matcha waffles that I ordered and liked once before as dine-in. No drink and no fuss whatsoever- I wasn't planning anything special to celebrate, and just wanted to sit for a minute and eat before getting to work. Two minutes after I order my food, their front door that is ENTIRELY made of glass unlatches in the server/baristas hands. I immediately ran over to make sure she wasn't hurt and tried to stabilize the door until some help arrived, so that their front door wouldn't crash and shatter on the ground. This isn't a big deal to me, I am always happy to help. I helped lean the door against a heavy keg outside so that the server could make a call and do whatever else she needed to do. I waited outside for help to arrive in case the glass door started to slip, and did have to jump up to catch the door multiple times because of the wind outside pushing the door forward, and eventually just stood holding the door until the owner could get there. The owner arrived and said he had it, no thank you or anything, but it's stressful so that was okay and I understood. Over 30 minutes after I ordered (first order of the day, only one after mine), I still did not receive my food. By the time the person who ordered several minutes after me was given their food first, I gave up on my birthday breakfast, and asked to have my waffles packed to go when they were ready, so I could get to my work on time. I cannot express how disappointed I was to open my to-go box and see that they (the owner) only gave me the smallest amount humanly possible of both the whipped cream and strawberry cream after I personally saved them hundreds, possibly thousands of dollars saving their door without as much of a thank you. The waffles also tasted off, but I still would have come back the very next day if someone would have just communicated the long wait so I would know, asked if I wanted a refund, OR not have taken my order in the first place if there was no one to make it when I ordered it. I will...

I came to this cafe to do work on a Saturday. I got my coffee and sat at a table. I was told about 15 minutes later that I would need to move my seat because I was planning on doing work and had not ordered food. I have never been micro managed at a cafe before. I would have preferred if there was a sign that said, "No laptops" before purchasing so that I could go elsewhere. I also want to note that after I moved, no one was sitting at the table I was originally sitting at and instead they put "reserved" placements. Even though this cafe is two blocks away from home, I will not be returning.

Also, after reading the owners responses to the reviews, there is a true lack of accountability at this cafe and its clear that they're prioritizing profit over customer satisfaction. After paying nearly $4 for a drip coffee, I would hope that you would care about various customers expressing issues with the shop however, I am seeing a defensive owner that will not take accountability for their lack...

I live really close by & I came on here to say do NOT get food from here. The potatoes we got tasted like they were rotten/old. The avocado toast was soggy, and the eggs “Benedict” was hard to get through. We quickly threw it away as we feared food poisoning. Just get your drinks from here don’t get food! I usually don’t make reviews… but this was bad :(

Edit: I called to let them know not to serve any more of that batch of potatoes/eggs because they tasted rotten/ could get someone sick, and the person on the phone would not believe that it was her location, even though I had just walked in and ordered to-go 10 minutes prior. I live ONE block down and made sure I called the correct location on detaur st. Because of this terrible experience I won’t be coming again!

Edit: I’m not sure what the size of your cafe has to do with the quality of your produce. Also I would consider your teams response to bad reviews. Very defensive, passive aggressive. Makes it easy for people to not want...