Tost — Restaurant in New York

After failing to find someone to deliver platters to a friend who just lost her fiance, an NYPD officer, I finally found Tost who would deliver on short notice to her apartment.

The day scheduled for delivery was the day of the funeral. I wanted her to start her morning off right and have all her breakfast essentials, should she want or need them. Unfortunately, I didn't find out till much later in the day that she hadn't slept at the delivery address I requested, as the commute would be too much for her to travel to the funeral home. I called this morning hoping that this issue could be resolved and that the food could now be delivered as comfort. I was informed that that was not possible, that the food had been DISCARDED because no one was there for delivery. I understand if the coffee was thrown away but not the bagels and danishes.

I even tried to offer to pay extra for additional delivery just to make this happen for the widow and just kept hearing that's not possible - as per the manager and that we could not have that delivered. I understand that this is a business, and I am sure they were frustrated to deliver items that could not make it to the final destination, but I am discouraged at their inability to be compassionate in my friend's time of need and that they were completely WASTEFUL. $60+ just wasted.

I would have given over 1 star for their convenient website and I have enjoyed their food before but this 1 star is for...

BEWARE!!!!!!! UNFORTUNATELY THERE IS NOT A CHOICE FOR ZERO STARS, I HAVE BEEN ORDERING FROM THIS PLACE FOR YEARS, 4 - 6 TIMES A WEEK AND SPEND HUNDREDS OF DOLLARS THERE A MONTH, THIS SITUATION HAS HAPPENED IN THE PAST BUT ENOUGH IS ENOUGH. NOW THE ISSUE, I PLACED AN ORDER WHICH I HAVE ORDERED MULTIPLE TIMES BEFORE AND AM NEVER CHARGED FOR CONDIMENTS IE; EXTRA SAUCE AND GRATED CHEESE, NOW THIS ORDER THEY HIT ME FOR $ 8.70 WHICH IS COMPLETELY UNACCEPTABLE THEN TO TOP IT OFF I CALL "GRUB HUB" AND THAT WAS A TOTAL WASTE OF TIME. I KNOW THE OWNER OR MANAGER THERE WHO GOES BY THE NAME "HAPPY" AND WAS TOLD BY HIS DELIVERY PERSON THAT HE WAS THERE BUT WHEN I CALLED THE NASTY PERSON THAT ANSWERED THE PHONE PUT ME ON HOLD WHEN I ASKED FOR HIM AND THEN CAME BACK AND SAID HE WAS NO LONGER THERE. IN LIGHT OF WHAT IS GOING ON IN THE WORLD RIGHT NOW I WOULD THINK SATISFIED CUSTOMERS WOULD BE A PLUS TO A BUSINESS THAT I HAVE SUPPORTED FOR SUCH A LONG TIME. ( I GUESS I WAS WRONG) AGAIN "BEWARE" IF THEY DO THIS TO A NOW FORMER LOYAL CUSTOMER WHO KNOWS WHAT THEY ARE CAPABLE OF DOING TO NEW CUSTOMERS. P.S. THERE ARE PLENTY OF FINE EATERIES IN THIS AREA THAT DELIVER WITHOUT SCAMMING THE CONSUMER, AS I WILL BE DOING, YOU MIGHT WANT TO ORDER...

The food here is above average, but the employees that answer the phone do not know how to apply customer service. I usually order online, but for some reason the site was saying I could not place a delivery when they were. She was expecting me to know what to say to her when I asked for delivery, but her attitude was getting me unnerved, so I told her my order. I was not understanding her through the phone because she was speaking low. I asked her politely to repeat what she was saying, but she raised her voice at me and said your address! you want delivery right? I am familiar with the business for years, and their customer service has always been below par, but the woman lost her temper at me when I was being polite to her. This has made rethink if I should spend money here regardless of their online order. The owner, Happy, needs to retrain his employees on customer service. Only reason they are getting 3 stars is because the food is...