Village Maria Pizzeria — Restaurant in New York

This had been my go to pizza spot until recently. One night I ordered a Alfredo pie for pickup. My wife and I came to pick it up after a long day of running errands, and we were excited to eat when we got home, as we were both very hungry. We each took one bite and all we could taste was salt. Literally, it was so over salted I couldn't eat another bite. Now, I'm not the type to complain about food ever, and I understand that sometimes people make mistakes and add too much salt, but I just paid 25$ for a pie I can't eat. So I called back and very respectfully explained myself to the girl who picked up the phone. The girl was very courteous and apologized and said that they will credit the pie back to the account associated with my phone number. I was satisfied with the outcome. About 10 days later I called in to place an order for delivery only to be answered by some rude jerkoff. I ordered the same pie and said can you please put the credit from the last order. He told me I would get no credit and that my account had no mention of any kind of complaints. So either he was lying or the girl who promised me credit was lying. Either way, that is not how u treat loyal customers. I got a pie I couldn't eat and at my next attempt to do business with them, I got put down and made to look like an idiot. Case in point, there's 100 other pizza spots in the area, and village maria should focus on customer service if they want to retain their customer base. I, for one, will never order...

I order from from VM at least 3 times a week! I'm one of those annoying people who has to make even the most basic thing a special order and they come through EVERY TIME! Food is always awesome fresh and hot .. the times I order for delivery its here in less than 30mins and the delivery guys always remember to shut and lock the gate so my dog doesn't get out.. the manager Tony always asks about my little girl and makes small talk while I wait not like some places where you stand there and feel all awkward.. they even run my food out to my car if i cant find a spot or my baby is sleeping ALL AROUND A GREAT FRIENDLY PLACE TO GET...

I am very disappointed with how they treat customers here. Two hours after I was home they called to tell me I never paid for my pizza, which I did pay for in cash. While I was there, they mixed up my order and made me wait 20 minutes while other customers came and went. They were very busy and I was very understanding and patient. But to call me and tell me I didn’t pay, that is bad business. I think they should check their receipts and double and triple check before they call a customer and accuse them of not paying. They just lost a long...