Wendy's — Restaurant in New York

Went in to grab a drink and order food for my husband today. Was standing at the counter where a Manager was at the register printing out a bunch of different receipts. She didn’t acknowledge me standing there just continued and I wasn’t worried because she was doing her job. We made eye contact twice as she’s doing this then she lays the recipes down and balls some up and walks away. Now I’m trying to see who will be coming to take me order. I notice a female (picture below) began making chicken nuggets while eating a mouthful of fries (NO GLOVES OR HAIRNET WITH VERY LONG HAIR) as well and I was shocked and making a face and another employee (she is pictured as well no hairnet HAIR PULLED TO FRONT handling food) saw me and saw her eating and was looking just as shocked as me. There was a young man making a guy a soda and once he finished he stopped he looked at us and begin looking into the lobby. We were there about 10 minutes and now a line started forming behind us. We then said we would just go to the one by our house when we noticed all the orders backed up on the screen near the front counter. We proceeded to leave and SOON as we stepped out, the young man is finish daydreaming all of a sudden and can take their order immediately! We came BACK inside and asked why were we waiting so long and soon as the next people step forward they are attended to by two different staff members! Mind you, we were the ONLY black patrons in the establishment at the time so to be not seen and then NOT HEARD is sad and very disappointing. More disgusting is that people are still openly discriminating on people because of their race in 2025 and at a WENDYS no less! I will make sure this gets to the proper channels so no one else will feel so small in an ordinary fast food restaurant like...

I felt completely disrespected and humiliated from the Wendy’s today. Honestly speaking, I feel like I was harassed by the employees for my religion and beliefs.

I ordered 2 Dave’s sandwiches and was the only person in line at the drive through. After the drive through employee heard my name, he started speaking with a lot of enthusiasm and excitement (which I initially took as kindness but looking back it was with a mocking and sarcastic attitude). The employee was the short and skinny kid that works in the drive through.

The employee puts his hand out to shake my hand, and proceeds to offer me a free frosty and drink. Not only that, the employee brought out another worker and introduced me to him as well. I thought it was strange, but I figured it was just out of sheer kindness.

When I receive my food I get 2 burgers with an absolutely ABSURD amount of bacon and mushrooms on it. I didn’t think anything of it at first, but when I went back in the restaurant, I see some of the employees laughing at me.

I gave my name in the drive through for my order, and it’s very obvious that I have an ethnic Muslim name.

This has honestly been the most disrespectful and dehumanizing experience I ever have encountered in a restaurant setting in my entire life. Best believe I will never be coming...

Lately, this particular Wendy's is missing supplies every time I go there. My last trip there, they told me they had no more large cups for the drink, and they offered me large fries, but a medium drink. They still charged me for the large meal, though. I also ordered the chili, but when I got to the pay window, they told me they were out of chili, despite taking the order. At least they didn't charge me for it. The food that I did receive was cold, and tasted like it had been sitting out for awhile. This Wendy's used to be great up to about a year ago, and then it went downhill. This is the second time something like this happened. Don't think I'll be back. I would try one of the other Wendy's in the area. This one is dropping the ball. One extra star because the staff was polite, apologetic, and quick with the service, and I know it's not...