Wendy's — Restaurant in New York

This place spent a lot of money upgrading the building and making it look very nice. And yet the service is abysmal. The last 3 times I've been here my order was incorrect. Tomato and Mayo included in sandwiches for people with egg and tomato allergies, regular nuggets when we asked for spicy. Most recently I came in on a Friday night. It was incredibly busy. I placed an app order and watched the screen waiting for my name to come up. I saw my name marked as ready and went up to ask about it and was told it'd be coming soon. They continued to call names for several people who came after me. I told the young lady behind the counter my name disappeared from the screen 15 minutes ago and she rolled her eyes and walked away without a word and continued handing out orders. I spoke to the young man also prepping orders and told him the Wendy's app thanked me for visiting 20 min ago and I still didn't have my food. He laughed and told me not to be so mad and grabbed an order off the rack that had been sitting there for 20 minutes. Before I asked the first time he called out the name Allison not Alonso. So obviously I never claimed the food. By the time I received it, it was obviously now cold as it sat on a rack with no type of warming and I wasn't going to ask or wait for a replacement as at that point I'd been there for 30 minutes. While I feel bad at how busy they were there's no good excuse for such poor service especially at the ridiculous prices of fast food nowadays. My order was still incorrect and I didn't even eat it. I was so upset I just threw the food away because I wasn't in the mood to heat it up or even eat at that point. And conveniently for Wendy's the form to communicate on the app doesn't work so now I have to air my complaint in a...

COLD FOOD. I stop to eat here at nighttime. EVERY SINGLE TIME I COME HERE THE FOOD IS SERVED COLD. THE PATTY IS COLD, THE NUGGETS ARE COLD, THE FRIES 🍟 ARE COLD🤢. I SPECIFICALLY TOLD THE LADY THROUGH THE SPEAKER “CAN YOU GUYS PLEASE MAKE SURE THE FOOD IS SERVED HOT BECAUSE I’VE ORDERED BEFORE AND THE FOOD IS ALWAYS COLD.” SHE DISREGARDED WHAT I SAID, SHE DID NOT RESPOND OR ACKNOWLEDGE WHAT I HAD JUST SAID, SHE SIMPLY STAYED QUIET FOR A MOMENT AND THEN SAID “DRIVE UP.” AND WHEN I GOT MY FOOD GUESS WHAT? THE FOOD WAS COLD‼️🙄 I DIDNT WASTE MY TIME DRIVING BACK AROUND TO TELL HER FOR A SECOND TIME. WHEN PEOPLE DONT CARE THEY DONT CARE. INSTEAD I FIGURE I WOULD HOPEFULLY BE HEARD BY LEAVING A REVIEW. THIS IS NOT THE FIRST TIME EITHER IVE ALREADY TOLD THEM THIS BEFORE. Again, I eat here at night. I don’t know if the night crew is lazy or what. Maybe they pre cook the stuff and let it sit and then when you order it its already ready BUT COLD. Or maybe they cook the stuff in cold oil. YOU KNOW HOW UPSETTING IT IS TO EAT COLD FOOD? ESPECIALLY COLD FRIES AND COLD PATTY? ITS LIKE WATCHING AN ACTION MOVIE ON MUTE. I actually love Wendys. I often visit another location in Yonkers and they got it down they know what they are doing. BUT THE STAFF MAKES IT OR BREAKS IT. If they are not properly trained how to make those juicy and hot patties and crispy hot fries, then the experience is ruined. MANAGEMENT PLEASE TEACH YOUR STAFF this location is close to...

Where exactly do you form the line to order? It was my first time there today and a lady and I entered at the same time, some customers were standing at the pickup sign and she asked them if that's the line to order, they told her no and pointed to other end, so I followed behind her, after a cashier was finished taking someone that was ahead of us order, she came off the register then another cashier went to the register where the pickup sign is and she said next looking in our direction, while she was taking the lady's order two people came in and stood by the pickup sign and I stood there and watched as she took their orders as if she didn't know I was next in line. I had to walk over to the other side to place my order. So two people came in after me and placed their orders and got their orders before me, I'm not sure if it's a race thing and I wonder if she would've gestured for me to come over before taking those two orders if I was Hispanic as they were. Another thing is I asked for the strawberry ice tea and she told me it's at the fountain where the soda were. They should have a sign telling people were lines are form like every other establishments and their employees should treat...