Casiano's Italian Specialties — Restaurant in Newark

Ridiculously complex ordering process that requires customers to scan a QR code, and then order through a website, even while standing right in front of the counter. In general, the QR code technology can be very useful in many ways, but this is a perfect example of technology run amok. Nonetheless, at first this place at least seemed like a respectable deli, even though it was in an airport food court, which in itself is a red flag. So, against my better judgment I ordered a prosciutto sandwich with extra prosciutto, already assuming that I would overpay for a meager portion. The sandwich wound up costing me well over $27, and barely had any prosciutto or pesto on it. The bread was stale. It was also very unclear on the app whether the restaurant even served drinks or not, so I initially just assumed I had to order a drink at a different kiosk. When I was waiting for my order with the 15 or so other confused customers, I saw the server pass drinking cups to several other people with their own orders. I then inquired about how to get a drink, myself. At this point I was unsure whether the drink was included with the sandwich or not (another big joke in hindsight at an airport food court). The server asked me if I had ordered one through the app and I told him that I wasn't sure if I had. I said maybe I had with the order. He then goes and checks his computer, and sees that I had in fact not ordered a drink, and rather officiously proceeds to inform me that I can get a drink only if I pay for it. I then overheard the server making a snarky remark to his coworker that I had just lied to his face. In fact, I was really just confused at the unnecessarily convoluted process of ordering food and drink at this counter. Once I had finally managed to order the drink through the app, the server eventually hands me the cup, and very rudely gestures me to a soda fountain all the way on the other side of the food court to fill it. All in all I paid an additional $4 for a fountain soda that I had to fill myself, only to find out after the fact that the soda fountain was already out of most of its selections anyway. This place is an epic failure and should be avoided at all costs. You will get much better food and service eating the free pretzels on the airplane. You will also save yourself about $30 and a whole...

I wish there was a 0 star rating. The service was despicable. It took me over 20 minutes to get the wrong sandwich. I did get to see two other customers complain about how long it took to get the wrong sandwich so at least I was entertained. I’ve never seen a human move more slowly. They made 1 sandwich before mine. Ten minutes per to put 2 slices of deli meat and 2 slices of cheese onto a loaf of bread is absurd. When the “fixed” my sandwich they didn’t toast it so after 35 minutes I got a $16 sandwich on stale bread with MAYBE 2 slices of turkey. Get something packaged. Total...

The worst place ever. Everybody is so rude and disrespectful. We placed our order before 5am but we didn't know they were closed because THERE WAS NO SIGN and the tablets were working. The old lady just yelled at me AFTER I PAY. I didn't get our coffee since you have to go to Notorious PIG and the other lady told me the coffee wasn't ready and she didn't know when I could get my coffee, so I had to go to another place to get a simple coffee and now I will try the reimbursement on the website cause I paid it but I...