I doubt they care about their reviews and feedback, but this review could save someone else the frustration. I called in advance to order my food as what I wanted is made to order. As I was on my way I called in and was immediately put on hold. I was exactly 12mins away. As I am Approaching the restaurant I am still on hold. I walked inside the restaurant and said “ are you guys aware that you still have me on hold?” And I received no type of apology nor acknowledgment. Another customer who was waiting stated he too was put on hold for 15mins. Now what’s more infuriating is that there were at least 3-4 women standing behind the counter doing absolutely nothing. And I can confirm that because while I was waiting to be helped I was asked at least 3 times if I needed assistance or if I had already ordered! I could understand if the long hold was due to the place being jammed packed and had a line out the door, but there were 2-3 customers including me waiting to pay/order!!! I’ve been coming to this place for years and each year the quality and service has been declining year after year. Also, While I was there at least 4 customers complained and the excuse they were given was that they were “short staffed” and 2 of the employees were fairly new. Could you imagine if I had decided to remain on hold, I would have never been able to order!!! I too can attest to the lack of food quality, small portions and undercooked tostones. The food is good nothing mediocre. I would rather spend my money at another small local business who appreciates my time and money. I can guarantee the only reason why this place is still up and running is due to alcohol/bottle sales. Lastly, the way the employees speak to one another is very degrading. Can you imagine being a new employee at an establishment and being spoken down to or in a degrading manner only because you asked for assistance!? As a leader in my field of work this says a lot about this establishment and the owner. I am Dominican myself and it makes me sad to see my very own people lack customer skills and proper etiquette. FYI my order was $60+