As a longtime patron of Teixeira's Bakery, my Sunday visits have become a cherished tradition, an opportunity to savor the flavors I've grown to love in Newark. Over the years, I've enjoyed many delightful mornings here, surrounded by the comforting ambiance and the familiar faces of staff who've always made these experiences special. That's why it's with a heavy heart that I find myself writing this review.
During my most recent visit, an unfortunate misunderstanding left a sour taste, not from the pastries, but from an interaction that unfolded. Expecting the usual savory cheese croissant, I was taken aback to discover it was unexpectedly sweet. Upon expressing my surprise, the situation quickly escalated rather than being met with the understanding and customer service I had come to associate with Teixeira's.
The response from the manager was not only unexpected but deeply disheartening. Being called "stupid" and "arrogant" for not inquiring about the pastry's flavor profile was shocking, to say the least. Such language and demeanor are not what one expects in any establishment, especially not in a bakery that feels like home to many in the community.
My intention is not to dissuade others from visiting Teixeira's. This bakery has been a staple in Newark for good reason, offering delicious goods that many, including myself, have enjoyed over the years. However, I believe it's important for potential patrons to be aware that customer service may not always meet expectations, and I hope this feedback serves as a constructive call for empathy and understanding in all customer interactions.
Respect and kindness are the foundation of any service industry, and it's my sincere hope that my experience was an anomaly rather than a new norm. May we all move forward with the reminder that behind every transaction, there's a human interaction that deserves patience, clarity, manners, and mutual respect, especially when we're talking about...
Read moreGrowing up in Newark I took for granted how easy it was to find great custard cups and Portuguese rolls. Now living in California, I always look forward to visiting my family in NJ, both to see them and of course enjoy some deliciously authentic baked goods from Teixeira's Bakery!
The custard cups are absolutely perfect. My college friends always looked forward to visits from my family because that meant delicious custard cups were also coming. When my roommate TJ heard they were coming "Oh god..." was all he could mutter. When my parents moved out of Newark, they even got our American neighbors hooked on custard cups; our neighbors' toddlers also look forward to my visits because there are guaranteed custard cup deliveries!
I love bread, but Portuguese rolls are one-of-a-kind. I grew up on sloppy joes prepared on Portuguese rolls; they were the backbone of my lunch through most of elementary school! A toasted, buttered Portuguese roll with a glass of soymilk is my go-to breakfast when I visit home. Really, anything on a Portuguese roll transforms into something infinitely better. Growing up, whatever we had for dinner would quickly be put into a Portuguese roll and it always resulted in a delicious sandwich!
My parents don't live in Newark anymore, but fortunately both of these Portuguese staples can be stored for up to a week. Throw the custard cups in the fridge and freeze and the bread, and you'll never be without these gifts from the...
Read moreIm actually very disappointed in this place and I used to love coming here. On the little posters they advertised a bacon egg and cheese for a set price and when I got to the register the lady asked me if I wanted it hot which I thought was strange to begin with because usually a bacon egg and cheese comes hot. When I got the receipt I noticed that I was individually charged for each thing. I was charged for a breakfast sandwich and then charged for bacon and then for cheese and then I was even charged for it being PRESSED! To make it hot! Blew my mind.obvi this wasn’t the price advertised on the board. We also ordered a croissant with cheese and bacon as well and again I was asked if I wanted it hot. Then again was individually charged for a breakfast sandwich up charged for a croissant and then charge for the bacon and the cheese and then charged for it to be hot instead of just charging for a breakfast sandwich and being charged for the difference in price of the bacon or even just adding bacon in general. However honestly that’s not even what bothered me. What bothered me was when we spoke to the manager about it her response was “we can’t fix it you have to talk to the owner and regardless we have to get paid some how” like what kind of response is that. Clearly you guys aren’t paying your employees enough that they feel the need to upcharge items so they get paid more. Honestly very disappointing bc I used to really like...
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