Mochinut Fashion Island — Restaurant in Newport Beach

The ube boba was great. The service, however, is lacking. I stood at the pay terminal while a young female employee was making donut boxes with her airpods in. Mind you, there was already a huge stack of boxes already made, at least 30. She looked at me and knew I was there but did not say a word to me and continued to make boxes. I ended up just blerting out what I wanted. She put in my order but did not give me a number nor take my name. She then took another 5 mins to make more donut boxes before making my order. There were 2 other people also waiting for their orders. She made the drinks and put them on the counter closer to her side than our. She did not call a number or name or even look up at us and began scrolling/texting on her phone. We all stood there for a moment before I ended up grabbing what I was hoping was my drink, looking at the other customers to see if anyone else ordered the ube boba. While I sat to eat, I saw several people stand at the counter, who she also ignored. I watched them all walk to the lemonade place to get drinks there. Again, the drink was good. But I can go to a thousand other boba places equally as tasty with an employee who can acknowledge a...

Stood In line for 15min without the employee ever saying anything to us. No, “I apologize for the wait”, “I’ll be with you in a moment” or anything.

Coming from a background of customer service, I found this highly unprofessional and this was my first experience with this establishment. And I felt like I was a ghost at the head of the line. I almost walked away however, upon finally placing my order… the employee never said anything.

She took our order and then that was in. No greeting, no response. I feel as though business don’t provide enough customer service training to their employees and thus the customers suffer.

Good food, bad business....

Expensive donuts - fine. Pay with a cc and the machine asks for your pin, not cool but I have no choice so I enter, that should be it, right? Nope. The employee tells me to look at a screen and it will ask me a question. What? I just entered my pin? When you enter your pin there should never be a stupid screen, Mochi Nut! The screen is for a tip - you know a tip that was only supposed to go to waiting staff that comes to your table to take your order then brings it to your table. So I tip, this time, knowing that this is my last...