Blackbird Doughnuts Newton Centre — Restaurant in Newton

The review is for catering.

Ordered $250 in donuts. Asked for the donut wall in which the website stated that all I needed was a refundable deposit to get it and the website never stated there was minimum requirements to get it.

After I paid I was told that I have to double my order to $500 to get the donut wall. Not only does this break a couple of consumer laws, like bait and switch, but it is an unprofessional business practice. I initially thought this was an honest mistake but their refusal to update their policies to the website, where customers can see them BEFORE the purchase, makes me wonder if its on purpose.

You are also not allowed to order in the stores, where you can ask questions, and have to use the website where they can control you with misinformation.

All I ever received for my complaint is excuses and no accountability. My solution was to update the website with their policies so it doesn't happen to the next person. Their solution is for me to shut up and go away. They feel that laws and good business practices don't apply to them because they are a small business who answers emails from home.

And I do not have a complaint about their policies or their minimum requirements. My complaint is in the timing of when they tell you. Who wouldn't be upset to learn about minimum requirements after they paid $250?

Then the first thing they did in their reply to my complaint was to publicly post my personal information that they obtained through a private business transaction which breaks privacy laws and continues unprofessional business policies.

They posted my last name to intimidate me to take down an honest review.

They then attacked me personally, calling me unhinged, because I refuse to accept their excuses.

The donuts are great. The store employees are great. But I would not use them...

Blackbird Doughnuts is a classic doughnut shop experience. Inside you will find all of the classic doughnuts, plus maybe one or two interesting seasonal doughnuts. The coffee is what you would expect, or respectable quality with a modest selection that you would find at most other doughnut shops. Blackbird stops short of a five simply because I have been to many other doughnut shops which are pushing the envelope in one way or another and Blackbird just doesn't seem to fit that profile. I can name at least 5 off the top of my head who carry doughnuts that are either more interesting or better executed than Blackbird. It's not a mistake to come here, you'll be pleasantly satisfied with your doughnut and coffee experience. Just don't expect to be wowwed or inspired by what they have for sale here. They're doughnuts, they're coffee, they are what...

Visiting from Chicago and I was out this morning looking for coffee and a donut. Reviews online looked to be good, so I was optimistic.

The coffee was great, I got an Americano.

I got a chocolate sprinkle donut and it was the strangest donut I’ve ever eaten, I couldn’t even finish it and I discarded half of it. I guess that they use Brioche dough for their donuts, which makes for a very chewy and strange donut experience (compared to a traditional donut). The chocolate and sprinkles were tasty and well done.

If you’re looking for a traditional raised/yeast donut, this isn’t the spot. If you are looking for a chewy/dense donut that reminds you of eating bread, then...