Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Niceville

This evening Zayin was our cashier. Lots of smiles and friendly, however, we find out when we get home that he was not listening to us all. I ordered a Cobb Zalad. He looked right at me and asked what dressing I would like, I said Italian, and I watched Vinaigrette pop up on the screen. I am thinking no big deal, I like that dressing too. I let it go. When we get home to eat we realize the TWO orders of cheddar bites we asked for are only ONE order, the two orders of Veggie rolls we ordered are only one order, the Nuclear sauce Zayin clarified specifically for the wings and things my husband ordered was not there at all—he got completely dry wings—and all three of us had toast that was rubbery and toasted on only one side. My Zalad, sadly, could not pass as an actual Cobb-I believe it was a house salad-and the lettuce was wilted and proportions of added veggies/cheese were barely noticeable. I think I had maybe six tiny pieces of chicken in there—very disappointing. Yes, I already sent this to the feedback.zaxbyslistens.com, but I wanted to share here so the public can...

The one in niceville Ordered through the drive through a #1dipped in wipy sauce.well got down the road to DeFuniak and no wipy sauce so I called they said I get a free one when I came back through so I went today and the guy didn't believe me.i order my #1dipped in wipy sauce and a med Dr pepper and fried pickles.i told the guy I can pay for it I'm not lying about my free one and I'll pay for the pickles and Dr pepper he took my card told he give me my free one this time then he charged me 27$ I asked sir this isn't right cause when I put my order in it was only 18 he said oh yeah then gave two receipts one for the 27$ charge and one charge for 9.50 and i look at my bank account on my phone and no refund went in at this time he said it takes 3 to 5 business days to show up on my card.the girl working said the refunds we did today all takes a couple of days to go back on your card.so i guess after hearing that you do a lot of refunds and that's sad y'all never look busy I pass...

We were so excited that there was finally something better coming to Niceville than just McDonalds!!! It was a Zaxby’s!! We love Zaxby’s!! We have been to the Niceville location Zaxby’s about 7 times since they have opened. EVERY TIME IT HAS BEEN ANYTHING BUT GOOD 😡. The first few times we have them the benefit of the doubt that it was because they are still new and in training... but now I can see that they just don’t care. Your food is supposed to come out fresh... it comes out cold... what you order in the drive through... even after they repeat the order to you, is not what you open up in your bag when you get home. The fried items are burnt and seem like they have been under a heating lamp for hours. You you ask a member of their staff to correct it... they get an attitude. WHO IS IN CHARGE AROUND THERE?! WHO DOES QUALITY CONTROL?? Are they on vacation?! GET IT TOGETHER ZAXBYS OF Niceville!! I’d rather go to Crestview Zaxby’s where I know my food is made fresh...