Baskin-Robbins — Restaurant in Niles Township

I would choose less stars if possible. Came here around midnight. Employee was rude and seemed half asleep taking our orders. The tags describing the ice cream flavors fell before I arrived and employee didn't pick it up at all. It was inside the ice cream containers contaminating the food.

We ate our orders after leaving. We ordered 2 cups with 4 scoops of different flavors. One had dead bugs mixed with the ice cream and the other that long hairs. Ice cream was tossed and never eaten.

Unless you like eating dead bugs and hairs with your ice cream, don't...

I have been a regular customer at this BR/DD since it opened. I am disappointed in the ice cream cake ordered for my husband’s birthday. In the special instructions, I indicated that there was a gluten allergy so the cake should be only ice cream. I have made the request before and the store was able to accommodate. Unfortunately, this time it came with cake. This is upsetting because I ordered the cake larger because he loves ice cream cake and now he cannot...

Location has been out of my go to item for sometime now so I like to call prior to heading that way since I live a couple blocks down. Literally called right now, heard the employee pick the phone up and place it back down without acknowledging me. Hung up and tried to call back but the line says it’s busy now....this dude left the phone off the handle so he wouldn’t receive phone calls for the rest of the night....just say u hate...