Jimmy John's — Restaurant in Niles Township

Jimmy John’s Review: Poor Service and Safety Concerns

I recently visited the Jimmy John’s location where I experienced both poor customer service and serious safety concerns. The rear door of the establishment has been non-functional and locked for over 30 days, which creates a significant safety hazard as the front door is the only means of entry and exit for patrons.

Today, upon arrival, I noticed the rear door was open, presumably for a delivery. When my party and I attempted to enter through this door, an employee told us to walk around to the front. Despite the door being open and a delivery driver using it, the employee insisted we go around the building. I politely questioned this, pointing out that we could exit through the front door after dining, but she responded in a condescending tone, saying, “if you could walk around when you’re done eating, you could walk around now.”

This unnecessary and rude exchange left us feeling unwelcome, so we decided to leave and call corporate to report the issue. Additionally, I contacted the building department for Niles Township to report the safety hazard of having only one accessible door for patrons. According to safety regulations, the rear door should remain unlocked during business hours to ensure a safe egress for all customers.

Overall, this experience was very disappointing, highlighting both a disregard for customer service and a serious neglect of safety protocols. I hope Jimmy John’s takes swift action to address...

I convinced one of my clients that all Jimmy John's locations world-wide were shutting down and he fell for it! Hehe, ain't i a stinker! I blabbed on about how he was behind the power curb on eating Jimmy John's subs and that he needed to try one before they shut them all down, which is why we visited this location. Prior to leaving I eventually told him the truth, but he still wanted to go, which in the end he ended up liking it once he ordered and after he ate his sub. You are welcome, Jimmy John's : )

As for this place it was squeaky clean and the employees were very friendly during our visit, plus speedy with our orders. Our orders were so quickly made that I joked with them about at least giving me time to share photo's of the store on yelp. As for my order I ordered the J.J.B.L.T. which no doubt will be a future order again once I...

My elderly mother had a small piece of wood in her sandwich! Not only is this dangerous and disgusting, but the customer service was appalling!!!!!! I called on the phone and they were so unapologetic and not saying much, that I offered to bring in the wood and did!!!!! When I got there both employees insisted that the wood was not in the sandwich!!!!!! The woman was so rude and I will be calling corporate tomorrow!!!!!! I wanted to make them aware so this doesn't happen again, and to be treated that way made a bad situation even worse!!!! We will never go there again!!!!! Go to the jimmy johns on touhy, friendlier staff and hopefully no wood in their food!!!!!!! Beware if you eat at the jimmy johns on Waukegan in niles!!!!!! What happened to customer service? No customers,...