Gino's Pizza & Spaghetti House — Restaurant in Nitro

⭐️☆☆☆☆

This was one of the worst dining experiences we’ve had, and sadly, it started the moment we walked in. The restaurant itself was dirty, the staff never welcomed us, and the overall atmosphere made us feel like we weren’t wanted there.

We ordered 10 wings (they come in orders of 5 flats, 5 drumsticks). I don’t eat drumsticks, and they charge additional to order listeners cause it breaks up their orders, They managed to mess up the order, and when we asked about it, the staff was rude instead of fixing it politely. They agreed to make the 5 flats I should have gotten, but it took over 20 minutes. The waitress came out and apologized several times while we were waiting on my wings. By the time the wings came out, our poor waitress (the ONLY good part of this visit) had to tell us the head cook demanded 5 drumsticks back from our table — food that had already been sitting with us. That was just bizarre and unprofessional.

We also ordered pubwiches, which were honestly awful. The “sandwich” was mostly bread, with one thin layer of meat, wilted lettuce, no fresh tomato, and the pineapple I requested was left off entirely. Hands down the worst pubwiches we’ve ever had.

On top of that, this wasn’t even our first bad experience. Just two weeks ago, I came with my sister and was overcharged by $5. I suspected they added a tip automatically, ( we picked up in drive thru) but without the receipt, I couldn’t prove it.

Between the dirty store, unfriendly staff, wrong orders, missing items, and food quality that was terrible, this place is not worth your time or money. The only reason I gave even one star is because of the sweet waitress who kept apologizing for the rest of the staff. Otherwise, it would be zero stars. We will...

I ordered the baked spaghetti with meat sauce for $ 14.99. What I got was watered down sauce you could drink and not much meat. It was not something I would ever want served to my date. I immediately demanded that the manager look at it. Then I demanded a refund and got it. The manager acknowledged that the sauce had been coming from Corp that way. I guess that Corp wants to cheat us. For $ 15.00 I expect a lot better food. I rate this one out of five. I left message and contact number with regional manager, never got a call back,I guess us customers aren't important even though we pay their wages.the managers should have just sent the defective sauce back to the corporate office instead of serving substandard food. It's not just this restaurant I've experienced the substandard baked spaghetti at washingto n street, Charleston,WV. You can buy 2 stouver tv dinners at krogers and put cheese on it . I would rather serve that to my date and it...

Called and asked how long it was gonna be on delivery, the lady ( Chasity) said that we were next. The reason we asked is if it was gonna be a long time, we would just go pick it up. An hour passes and I asked about our order and she said it was out on its way. Ten minutes later the food is not there. I called again and ask if my orders was at the store, I would just come and pick it up. Anyway long story.... but I passed the delivery driver, turned around and went home and he still wasn't there. So we called again and the manager wanted to argue, but by the time we got our food it was cold, the buns were soggy. And it was just gross. And her attitude said it all no apology, just attitude. We have ate there my whole life and never again never We also ordered cheese sticks that we didn't get after waiting an hour and ten minutes And for all this gross food that we couldn't eat only cost us...