Ben & Jerry’s — Restaurant in Nocatee

Update: I received a heartfelt call from the owner. She was super sweet, could not apologize enough and has addressed the issue with her team. While it doesn’t change what happened, this single phone call made a difference. Don’t write off this location as the issue seems to have been with a manager and the issue has allegedly been addressed.

I ordered a birthday cake for my wife on 11/19. I received a confirmation email, my card was charged and I was to pick up the cake at 12pm on 11/23. I arrived at 12:45 to be told they don’t have my cake nor do they have a record of it. The young lady working was doing her best and told me not only has she never made a cake, but wasn’t even scheduled to work today. The correct solution would be to figure out how to make my cake even if I had to wait. Instead, I will be walking out with a cake that I didn’t order, nothing about it matching what I paid for. Again, the young lady working by herself on a Saturday was doing her best. Her “manager” who allegedly lives close by and could make the cake wasn’t available (sure thing). While it might seem like I am unnecessarily upset, you have no idea what people are dealing with in life and how what seems like a little, stupid mistake like this is in fact a big deal in my world.

Your customer service sucks (not the person working, the person in charge). Thanks for screwing up what was supposed to be a nice day in a particularly hard period of life.

“If you were an ice cream flavor you would be pralines and...

Honestly, probably the weirdest review I’ve ever had to write. I went here tonight with my toddler, husband and our friends and their 2 toddlers. We were excited for a fun evening of grabbing ice cream. My husband went to the bathroom before we ordered and locked the doorknob lock. A worker in a pink shirt came from the kitchen and walked in on him using the bathroom. They ending up remarking rather loudly why wouldn’t you lock the door and caused a bit of a scene. My husband was embarrassed and didn’t realize the lock was broken. Afterwards he saw a lock of the top of the door as I guess the doorknob lock was broken. I feel like everyone has walked in on someone accidentally or been walked in on and it’s an awkward situation for everyone. It was very weird and uncomfortable to me that a worker, and perhaps even manager, would act so rude and cause a scene.

We shrugged it off ordered our ice cream and sat down. The person that served our ice cream was extremely friendly and kind. We stayed about 15 minutes and on the way out the same worker in the pink shirt started walking to the bathroom while my husband did. He let them go first. They proceeded to glare at him, make a big deal of knocking on the door and calling out if someone were in there.

Overall such a weird and uncomfortable experience and we...

As silly as this might sound with bigger world problems.., but if you are a owner of a company and you can't even replace a doorknob to a bathroom with a working lock..,that is sad; also if you cant replace a freezer that has been broken for three plus years which first started out with a broken led light.. that's also sad.For someone that I don't even know and claims to be a veteran owned business..,I would hope their job performance would be better than the two things that the owner refuses to fix for three years. It's very tacky/trashy to walk into a nice place and the owner can't/won't even replace a freezer which makes the lines longer,slower service because the ice cream is in a different section etc.Pretty sad.There is NO excuse.The employess have always been great.. but the laziness and being cheap is all I see with the owner when you can't even replace a proper bathroom lock and...