Papa Johns Pizza — Restaurant in Nolensville

Ordered pizza several months ago. It was left on our doorstep with no doorbell ring, knock, or text. Pizza was cold by the time we found it. OK, fine, called to let them know manager said they had trouble with 3rd party drivers. I get it. They offered a free replacement next time. Great, no problem.

So a few weeks later we decided to take them up on the free pizza and add a couple of sides. We called and let them know we had a free pizza and was informed that they were out of the primary topping for this specific specialty pizza. OK, fine I said, just give us a different pizza. Employee said he couldn't do that so, asked to speak with the manager. Manager refused to get on the phone, and told the employee we could either get the specialty pizza without the primary topping or call another time.

I mean really? At this point I just asked for my money back on the original order, and won't bother ordering again. Nice way to lose a customer and a sale by being obstinate. Maybe invest in some customer...

Echoing a review from 5 months ago. I just got a pizza for delivery and it was delivered by door dash. The driver was foreign and spoke little English so complaining to him was pointless. He seemed nice but approached holding the pizza In his bag like he was out for a nice stroll on Rodeo Drive and was carrying all the items he just bought as vertically as possible and swinging them around. I told him it was a pizza before he even got to me and he just nodded and smiled and said “yeah”. He set in on the outside table and I opened it quickly so he could understand why you don’t hold a pizza that way. Of course it was all bunched up to one side in the box and he said “sorry”. Luckily it wasn’t too messed up, but it’s pretty ridiculous that even though it was door dash, a grown human being didn’t understand to not hold a...

So I’ve been to this particular Papa John’s about 4 times now, and I will have to say every time I’ve gone, the staff has been really nice to me. They’re considerate and kind. So for me, that goes a long way!

I will say in spite of that, every time I have gone here they mess something up on my order. The 1st time everything was perfect, the 2nd time they undercooked the pizza, the 3rd they gave me a completely different pizza than what I ordered, and the 4th time they forgot to give me any marinara sauce for my cheese sticks (when I asked for extra).

Normally I’d give this place a 1 star but considering it’s new and they’re nice to me every time I go, I’m giving them the benefit of the doubt and will continue ordering through them! (Maybe just check your order to make sure everything’s...