Campo Azul — Restaurant in Nolensville

Placed on online order through their website. Came into the restaurant when it was supposed to be ready (35min after ordering) and no one would come to the checkout area to see me. After 5 or so minutes, someone came by to say they are still working on my order and it would be out shortly. Interesting seeing as though they didn't even ask my name. This was on a Saturday night and the place was less than a quarter full, which should tell you all you need to know. After waiting outside for another 10 minutes, I go back inside and a manager asks me for the name of my order. I tell him the order name, which he couldn't find on his device, had to pull out his phone, confirmed I placed an order, then asked me what all I ordered. Long story short I wanted another 15-20 minutes then went back inside and told him to cancel the order so I wouldn't miss putting my kids down. At this point it had been 1 hour and 20 minutes since ordering one double order of mixed fajitas and a side of queso. That's it. That was the order. The manager proceeded to come around back to hand me my order while sternly getting in my face asking why I couldn't wait two minutes? I said I have been waiting for over an hour and as we are walking through the restaurant he said no, that's not true and left me confused. As I walked out I said what's sad is how defensive you got and telling me I'm wrong, yet here I am tipping you. It was a clear message they don't take accountability and don't need the business. Recently moved to the area and will definitely choose Mexi-Cali in cool springs...

Been here several times. Never spectacular, never bad until my last visit. Usually not too busy so like going there vs the many other local options on weekends. Did an online order and the experience was terrible. Waited over 45 minutes. Got an email and text saying received order but not confirmed and to wait for confirmation with estimated time. Confirmation came over 1.5hr later (after had gave up and went/picked up food since couldn't contact - no one answered the phones). Then. The main reason I'm leaving a negative review - when I told the manager my experience was sub par (and no not a crazy lady, was polite, frustrated, but polite) he gave me excuses... it's finals and they are busy - with less than a quarter of the tables full on thursday at 7pm - and walked off with no apology.I don't like leaving negative reviews of local places and wouldn't have if he wouldn't have been so stand off ish and had better customer service.Must be too busy to keep a...

The food is always pretty good but the service has gotten so bad. My husband and I went yesterday for taco Tuesday - $2 tacos and $3 margs - which is what I ordered. The server hardly spoke any English so ordering was a challenge in itself. When it came time to get our bill it took us 20 minutes to get her over to our table (the restaurant wasn’t even busy) and then we were rang up for $10 margaritas. My husband and I explained or ordered the taco Tuesday special margaritas and all she could do was stare at us and say no. No apology and no trying to make it right. We asked to speak to a manager and again she just said no. We ended up paying our bill and then before we left I went to the front and spoke with a manager who did give us money back. But unfortunately it’ll be a while before we will...