Papa Johns Pizza — Restaurant in Norfolk

Every year we order our Valentine's day heart shaped Pizza from whatever establishment is offering the better deal understanding that it was a holiday and that many people are probably in there doing the same thing. But being a part of a customer service business I feel as though the person who is running the front cashier reg. can control the temperament of the establishment it was very chaotic when we pulled up. but my husband placed his order online support that if you look at your tracking of when your pizzas being pep when it's been boxed and when it's ready to be picked up . SO with that said my husband entered into the location and the gentleman who was running the register was going backwards and forwards from the register to the pizza stations another gentleman who at that particular time was more concerned about a carry-out order being messed up was ONLY checking the pizzas that the employees were putting on the racks but at no point were checking with the people who were standing in front of him and the waiting area. It took about 20 minutes for my husband to realize that he has been standing there and no one had checked with him .When he ask the gentleman about the other pizzas . He said he didn't know he was looking for a carry out with her my husband then restated ok well if you can look to see if there is one for ...... 😒 Our pizza's had been ready the whole entire time so mind you everyone that have been standing there for however long begin to start walking up and we're leaving out of the door right after my husband because the employee in the front failed to also service the ones in...

Just got in my house from being yelled and cursed at down the street from my home in front of a neighbor’s house by the delivery guy named Aaron. He called stating that I had put the wrong address online which I sincerely apologized for and gave him the correct one over 4 TIMES..which was 8662...he said 8616? Okay and hung up. I called back to tell him he heard wrong and that my husband was walking towards him to get the pizza. At this point he lost it, cursed at me and accused me of telling him the wrong address when he was the one that heard wrong..once my husband met with him to get the pizza he asked why he disrespected me he responded “she disrespected me by giving me the wrong address, She’s wasting my Fu**ing time” We live around other military families and it’s normally really quite around here and he caused nothing less than a loud, disrespectful, uncalled for scene. He also stated its people like “us” that depend on people to deliver their food and then disrespect them.That was hilarious to me considering I’ve been sick for a while now and unable to get around a lot so I’ve been ordering food A LOT and this is the first time I’ve had a problem with the person delivering my food & the first time I didn’t tip ! Definitely shouldn’t be delivering food if he...

I ordered a pizza at 7:40 PM, I was told the wait time was about an hour. 9:40 PM rolls around and I give them a call and ask where my pizza is, I am told that my pizza was returned to the store. Apparently the driver couldn’t find my apartment, nor figure out how to use a phone to call me and ask where it is, so they decided the best course of action was to go back to the store and didn’t bother to tell me that they couldn’t find me. Gentleman on the phone told me they’d make a new one and have it sent out immediately as they had no outgoing orders, sounds good. I’m starving. At this point 10:20 PM rolls around, still no pizza. I give them my third call and am told they are waiting on a delivery driver to return, as they are both out on deliveries... Interesting.

I have never written a negative review on here before. But this is absurd.

Use the dominos app to order yourself a pizza instead, that’s what I generally do. Delicious pizza at your door in less than an hour every time.

I could’ve bought the ingredients and taught myself how to make a pizza in this time frame, twice.

Pizza arrived at 10:55 PM,...